Guest Services Porter - Daytime, Customer Care & Setup

ESS – Defence, Energy and Government Services; East Midlands; On-site; GBP 18,000 - 23,000; Full time

Job summary

ESS – Defence, Energy and Government Services is recruiting a dedicated Porter on a full-time basis (35 hours per week) to support Defence operations in the United Kingdom. The role focuses on maintaining high standards of customer care and cleanliness, with opportunities for career progression within Compass Group UK&I.

The position involves lobby maintenance, setting up rooms, basic reception duties, and assisting various teams to ensure smooth operations.

Qualifications

• Be adaptable and easily embrace changing priorities.
• Have experience delivering high quality customer care.
• Take initiative and make decisions that are right for our customers.
• Possess the ability to work under pressure.
• Demonstrate exceptional timekeeping and reliability.

Responsibilities

• Assisting in keeping the lobby and other public areas clean and tidy.
• Helping housekeeping, restaurant and banqueting staff to set up rooms or move furniture.
• Handling certain reception duties, such as booking theatre tickets or making restaurant reservations.
• Responding to customer requests where required.
• Running errands.
• Ensuring the safety of customers by placing and removing signage that indicates wet floors or paints.

Skills

Customer service

Communication

Time management

Adaptability

Reliability

Working under pressure

Job description

ESS – Defence, Energy and Government Services is recruiting a dedicated Porter on a full-time basis (35 hours per week) to support Defence operations in the United Kingdom. The role focuses on maintaining high standards of customer care and cleanliness, with opportunities for career progression within Compass Group UK&I.

The position involves lobby maintenance, setting up rooms, basic reception duties, and assisting various teams to ensure smooth operations.