Nights Assistant Reception Manager

The Belfry Hotel & Resort; Sutton Coldfield; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Free onsite parking

Complimentary meals during shifts

Job summary

The Belfry Hotel & Resort in Sutton Coldfield is seeking a Nights Assistant Reception Manager to lead the night operations across the resort, ensuring high standards of service and a memorable guest experience while upholding Belfry values.

You will support the Night Operations Manager, manage the night roster, assist with the night audit, handle guest queries, monitor safety, and contribute to ESG and sustainability initiatives.

Qualifications

• Excellent customer service skills with a genuine desire to deliver exceptional experiences to every guest.
• An experienced manager who has led teams within a front office environment.
• Fantastic eye for detail.
• Experienced in taking ownership over your department and achieving financial and guest targets.
• Able to develop strong relationships with your guests, team, and colleagues.

Responsibilities

• Assisting the Night Operations Manager.
• Assisting in running the night operation across the resort and stepping up in the Night Operations Manager’s absence. Being on the floor and ready to assist across all departments and making decisions to help and improve the service offered to our guests.

Skills

Customer service

Team leadership

Attention to detail

Ownership mindset

Guest relationship building

Job description

The Belfry Hotel & Resort is an award-winning destinationwith 450+ luxurious rooms and suites, a selection of vibrant restaurants andbars, versatile event and meeting spaces and a relaxing leisure club and spa.Our three exceptional golf courses - including the legendary Brabazon - arecelebrated around the world. Whether you're inspired by our iconic fairways,drawn to the tranquillity of the spa, excited by guest-facing roles, orenergised by the work behind the scenes, you'll find your place within ourdynamic and welcoming team.

The Belfry has undergone a major expansion and renovationwith an investment of over £80 million, marking an exciting chapter in ourhistory. The resort has been transformed with the addition of The MastersSuite, a stunning new event space, a state-of-the‑art leisure club plus a hostof other enhancements that elevate the Belfry experience like never before.

We believe in taking care of our team just as much as we do our guests.That's why we were named in the 2026 Caterer’s Top 30 Best Places to Work andthe Sunday Times Top 10 Places to Work 2026.

Nights Team

The Nights team brings the resort to life when the sun goes down, ensuring every guest feels welcomed, cared for, and valued. From smooth check-ins and warm farewells to anticipating needs before they’re even asked, this team turns ordinary moments into memorable experiences.

Salary

The annual salary is £30,014.40 , plus service charges.

About the role:

As Nights Assistant Reception Manager you will be leading the night operation across the resort. Responsible for managing the team and maintaining consistently high standards of service and ensuring a flawless guest experience whilst creating a work environment that supports the Belfry values. You will lead by example and provide full support to the nights team to ensure seamless running of the business.

• Assisting the Night Operations Manager
• Assisting in running the night operation across the resort and stepping up in the Night Operations Manager’s absence. Being on the floor and ready to assist across all departments and making decisions to help and improve the service offered to our guests.
• Providing excellent guest service, resolving problems when they arise and identifying opportunities to make guests’ experiences memorable and enjoyable
• Responsible for the health and safety of guests in house - record all accidents and incidents that may occur within the hotel for guests and staff
• Assisting with the Night Audit
• To be available at all times to deal with guest queries and/or complaints, monitoring guest satisfaction with regular reporting to the General Manager.
• To support the night cleaning staff and ensure they are carrying out the duties allocated to them.
• To check all public areas, including conference rooms, to ensure they have been cleaned and serviced correctly.
• Co‑ordinating and completing the night roster and dealing with any staff absenteeism issues.
• To be a champion in your department for our waste management and ESG commitments
• To maintain a good working relationship with all colleagues, being able to motivate the night’s team to ensure each member is achieving a high level of performance in their role and provide necessary support where required.

Ideal Candidate:

At The Belfry, we are committed to your professional growth and success. The ideal candidate for this role will have had experience working in a similar setting and has worked nights before.

In addition, you will have:

• Excellent customer service skills with a genuine desire to deliver exceptional experiences to every guest
• An experienced manager who has led teams within a front office environment
• Fantastic eye for detail
• Experienced in taking ownership over your department and achieving financial and guest targets
• Able to develop strong relationships with your guests, team, and colleagues

Belfry Benefits

Learning & Development

We invest in our people through hands‑on coaching, mentoring,and a wide range of in‑house training, supported by our online learning hub,The Belfry Campus. Apprenticeships across multiple roles offer nationally‑recognised qualifications, while our LEAD development programme supports careerprogression from entry level to senior leadership. We proudly promote fromwithin wherever possible, with clear development pathways to help you reachyour full potential.

Wellness

Your wellbeing matters. In partnership with The Burnt ChefProject, we offer mental health support and funded counselling, alongside lifeassurance, 24/7 GP access, health cash plans, and menopause support. Wagestreamhelps you manage your earnings and savings, while our Cycle2Work scheme anddiscounted gym memberships encourage a healthy lifestyle.

Showing Our Appreciation

We recognise and reward our teams through the Belfry Awards,long service recognition, loyalty rewards, and additional holidays. Enjoygenerous discounts across the resort for you, friends, and family, pluseveryday savings through Perkbox. Free onsite parking and complimentary mealsduring shifts are also provided.

Making a Difference

Sustainability and community are at the heart of what we do.Set within 550 acres, we are proud holders of Earthcheck, Green Tourism, andGEO certifications. Our ESG led approach drives meaningful community impact andcharitable fundraising, alongside our commitment to environmental stewardship.

Our Values

Working here means being part of a supportive, values drivencommunity. Our Belfry Beliefs - Make a Difference, Own Our Actions, BetterTogether, and Deliver Every Day - guide how we work, support one another, andsucceed together.