Night & Weekend Veterinary Client Care Specialist

Rarebreed Veterinary Partners; Lower Westford; Presencial; GBP 21.000 - 24.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental, and vision insurance

401K with company match

Paid time off

Mental health resources

Bonding leave

Pet care discounts

Descripción de la vacante

Westford Veterinary Emergency Referral Center is seeking a compassionate Client Service Representative for full-time night and weekend shifts. You will manage multi-line phone systems, greet clients, prepare patient files, and handle billing with precision in a busy 24-hour veterinary environment.

Join a team of experienced veterinarians and emergency clinicians, working with modern technology and a supportive culture.

Formación

• High school diploma or equivalent.
• Experience as Veterinary Receptionist/CSR preferred but not required.
• Significant experience with basic office functions in a busy office environment.
• Must be a team player and have compassion for pets and their people.

Responsabilidades

• Answers telephone calls quickly, efficiently and in a professional and friendly manner using a multi-line system.
• Warmly greets clients.
• Prepares patient files.
• Receives and relays client correspondence and updates client financial records.
• Answers client’s inquiries about basic animal care questions and routine procedures.
• Educates clients on over-the-counter products such as flea and tick preventions.
• Admits patients and handles medical records entries accurately.
• Prepares client invoices for services performed.
• Handles payment transactions.
• Receives and relays telephone, fax, and email messages accurately and promptly.

Conocimientos

Team player

Compassion for pets and people

Customer service

Strong communication

Educación

High school diploma or equivalent

Herramientas

MS Office

Descripción del empleo

Westford Veterinary Emergency Referral Center is seeking a compassionate Client Service Representative for full-time night and weekend shifts. You will manage multi-line phone systems, greet clients, prepare patient files, and handle billing with precision in a busy 24-hour veterinary environment.

Join a team of experienced veterinarians and emergency clinicians, working with modern technology and a supportive culture.