Client Service Representative

Rarebreed Veterinary Partners; Lower Westford; On-site; GBP 21,000 - 24,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401K with company match

Paid time off

Mental health resources

Bonding leave

Pet care discounts

Job summary

Westford Veterinary Emergency Referral Center is seeking a compassionate Client Service Representative for full-time night and weekend shifts. You will manage multi-line phone systems, greet clients, prepare patient files, and handle billing with precision in a busy 24-hour veterinary environment.

Join a team of experienced veterinarians and emergency clinicians, working with modern technology and a supportive culture.

Qualifications

• High school diploma or equivalent.
• Experience as Veterinary Receptionist/CSR preferred but not required.
• Significant experience with basic office functions in a busy office environment.
• Must be a team player and have compassion for pets and their people.

Responsibilities

• Answers telephone calls quickly, efficiently and in a professional and friendly manner using a multi-line system.
• Warmly greets clients.
• Prepares patient files.
• Receives and relays client correspondence and updates client financial records.
• Answers client’s inquiries about basic animal care questions and routine procedures.
• Educates clients on over-the-counter products such as flea and tick preventions.
• Admits patients and handles medical records entries accurately.
• Prepares client invoices for services performed.
• Handles payment transactions.
• Receives and relays telephone, fax, and email messages accurately and promptly.

Skills

Team player

Compassion for pets and people

Customer service

Strong communication

Education

High school diploma or equivalent

Tools

MS Office

Job description

Westford Veterinary Emergency Referral Center is looking to add a compassionate and skilled Client Service Representative to our team. At our Rarebreed clinic, you can help reimagine the veterinary experience in your community. Our diverse environment means you’ll work with friendly, talented, experienced, board-certified veterinarians and Emergency Clinicians in a very busy 24-hour facility. As part of our team, you’ll work with the latest technology, gain access to state-of-the-art training facilities, and collaborate with a positive team to deliver the highest quality of care to the pet patients we all love. Founded in 2012, the Westford Veterinary Emergency & Referral Center is an animal care facility like no other. Our campus spans 3 buildings totaling 17,000 square feet. We offer 24/7 emergency & critical care, urgent care, anesthesiology & pain management, internal medicine, orthopedic & soft tissue surgery, neurology & neurosurgery, and physical therapy. New equipment is selected by the very team destined to use the technology. We are proud to offer a complete in-house laboratory, 3 DR radiology rooms, 3 ultrasound suites, 6 roomy surgical suites, CT scanner, digital endoscope system, minimally invasive surgery tower, and a 1.5T MRI. Located in the beautiful Nashoba Valley region of Massachusetts, it does not matter if you are a big city person or a great-outdoors person, abundant activities abound. Massachusetts is the heart of New England. All of Boston’s history, sports, museums, theaters, night-life, and fine-dining is just 20 miles southeast of Westford. Enjoy visiting Cape Cod, a favorite beach weekend getaway destination for Bostonians, celebrities, and US Presidents. The best hiking and skiing in the Northeast are a short drive into New Hampshire. The vacationland of Maine can be reached in 90 minutes. Kayaking in the nearby rivers, lakes, and the ocean is a popular team member pastime. https://westfordveterinary.com/

Client Service Representative - Full Time - Nights & Weekends

Westford Veterinary Emergency Referral Center in Westford, MA

$20.00 - 23.00 an hour (based on experience)

What You’ll Do

• Answers telephone calls quickly, efficiently and in a professional and friendly manner using a multi-line system
• Warmly greets clients
• Prepares patient files
• Receives and relays client correspondence and updates client financial records
• Answers client’s inquiries about basic animal care questions and routine procedures
• Educates clients on over-the-counter products such as flea and tick preventions
• Admits patients and handles medical records entries accurately
• Prepares client invoices for services performed
• Handles payment transactions
• Receives and relays telephone, fax, and email messages accurately and promptly

Benefits

• Great pay with competitive medical, dental, and vision insurance coverage
• 401K with a company match of up to 4%- after 6 months of service
• Generous paid time off
• Mental Health Resources
• Company-paid bonding leave

Plus, special benefits to utilize for your own pet:

• Pet Care: Discounts on veterinary services and products
• Pet Diagnostics: Discounts on reference lab testing
• Pet Food: Discounts on Purina pet foods
• Pet Insurance: Discounts available with our preferred vendor

Requirements

• High school diploma or equivalent
• Previous experience working as a Veterinary Receptionist/CSR is preferred but not required
• Significant experience with basic office functions in a busy office environment
• Must be a team player and have compassion for pets and their people

Rarebreed Veterinary Partners is a purpose-driven team that places talent first by supporting professionals to thrive in our industry and empowering hospital teams to provide exceptional care for pets and their owners. We pride ourselves on going the extra mile to create exceptional work experiences for our hospital teams. We focus on providing our hospitals with the best culture, tools, and support to allow the staff to focus on what they love most: caring for our animal companions.

Joining our fun and team-first atmosphere comes with a level of support that’s hard to find anywhere else. Everything we do is with purpose – down to the way we invest in our people and create long-overdue change in the industry. We’re hyper-focused on supporting our professionals, so they can focus on bringing the gold standard of medicine to our patients and their families.

Employment will require the successful completion of references and background check.

FOR MASSACHUSETTS APPLICANTS: IT IS UNLAWFUL IN MASSACHUSETTS TO REQUIRE OR ADMINISTER A LIE DETECTOR TEST AS A CONDITION OF EMPLOYMENT OR CONTINUED EMPLOYMENT. AN EMPLOYER WHO VIOLATES THIS LAW SHALL BE SUBJECT TO CRIMINAL PENALTIES AND CIVIL LIABILITY. RAREBREED VETERINARY PARTNERS AND ANY OF ITS AFFILIATED COMPANIES DOES NOT USE LIE DETECTOR TESTS AS PART OF THE APPLICATION PROCESS.

Rarebreed Veterinary Partners provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, mental or physical disability, medical condition, gender, gender identity or expression, sexual orientation, genetic information, ancestry, marital status, national origin, protected veteran status, or any other characteristics or classifications protected by applicable federal, state, and local laws.

Learn more about our career opportunities at: https://rarebreedvet.com/careers/

Where uncommon support partners with joy.