Night Time Supervisor - Midlands

Core Highways; Nuneaton; On-site; GBP 40,221 - 46,494; Full time

Benefits offered by this job

Competitive pay per shift

28 days holiday per year

Life assurance

Enhanced Maternity Pay

Online GP Services

Free Mortgage Advice

Employee Health Plans

Employee Assistance Program

Job summary

Core Highways is seeking a Night Time Supervisor to oversee overnight operations at the Nuneaton Depot. You will lead the out-of-hours team, allocate resources, and ensure safe, compliant delivery of services region-wide.

Reporting to the Depot Manager, you will drive customer service excellence, perform site audits, and coordinate with delivery managers to maximise efficiency while mentoring staff toward continuous improvement.

Qualifications

• Traffic management experience is required.
• TSCO/TSS qualification is required.
• Ability to lead and manage an operational team.
• Delivery and customer service focus.
• Ability to prioritise and manage multiple competing demands in a pressurised delivery environment.
• Organised with attention to detail and ability to solve problems as they arise.
• Resilient and self-motivated with a personal drive for continuous improvement.
• Able to coach and develop others towards improvement.

Responsibilities

• Build and maintain relationship with key stakeholders – Customers, Local Authorities, and the wider team.
• Lead out of hours call outs supporting the out of hours team by ensuring the correct operatives are utilised.
• Plan/allocate emergency out of hours works, including ensure the correct plant & equipment is used.
• Support on site delivery and operational staff on site to ensure the safe, efficient, and compliant delivery of our services on site across the region.
• Ensure the teams provide excellent customer service to the general public.
• Undertake daily site audits across the region and all its depots ensuring compliance and quality levels.
• Undertaking site surveys and meeting with clients where required across the region.
• Ensure operatives provide good quality job packs and site records.
• Support staff out of hours assisting with enquiries and traffic management support.
• Be a visible and hands on acting as a role model for others.
• Undertake safety and compliance audits and ensure that all Health and Safety issues including near misses are appropriately reported and recorded.
• Responsibility for the Operatives on duty, their workload and scheduling to maximise effectiveness.
• Strong collaboration with Delivery Managers to share resources.
• Ensuring that all equipment and job packs are ready and expectations of Operatives are clearly communicated.

Skills

Traffic Management experience

TSCO/TSS Qualification

Team leadership

Delivery and customer service

Organised with attention to detail

Problem solving

Coaching and development

Stakeholder collaboration

Job description

We currently have a vacancy for a Night Time Supervisor. Reporting in to the Depot Manager, this role will be responsible for supervision of operational services overnight.

This role will be based in our Nuneaton Depot.

Key Responsibilities:

• Build and maintain relationship with key stake holders – Customers, Local Authorities, and the wider team.
• Highlight opportunities for business development and growth within the region.
• Lead out of hours call outs supporting the out of hours team by ensuring the correct operatives are utilised.
• Plan/allocate emergency out of hours works, including ensure the correct plant & equipment is used.
• Supporting the smooth and safe running of the operations ensuring tasks and operational activities are carried out safely, efficiently and adhere to company policies and procedures.
• To support on site delivery and operational staff on site to ensure the safe, efficient, and compliant delivery of our services on site across the region.
• Ensure the teams provide excellent customer service to the general public.
• Undertake daily site audits across the region and all its depots ensuring compliance and quality levels.
• Undertaking site surveys and meeting with clients where required across the region.
• Ensure operatives provide good quality job packs and site records.
• Support staff out of hours assisting with enquiries and traffic management support.
• Be a visible and hands on acting as a role model for others.
• Undertake safety and compliance audits and ensure that all Health and Safety issues including near misses are appropriately reported and recorded.
• Support the Depot Manager to ensure that operational delivery overnight is effective and compliant, carried out safely and efficiently so that required performance objectives are met or exceeded.
• Responsibility for the Operatives on duty, their workload and scheduling to maximise effectiveness.
• Strong collaboration with Delivery Managers to share resources.
• Ensuring that all equipment and job packs are ready and expectations of Operatives are clearly communicated.

Skills and Experience:

• Traffic Management experience is required
• TSCO/TSS Qualification is required
• Ability to successfully lead and manage an operational team.
• Delivery and customer service focused.
• Ability to prioritise and manage multiple competing demands in a pressurised delivery environment.
• Organised with good attention to detail and ability to solve problems as they arise.
• Resilient and self-motivated with a personal drive for continuous improvement.
• Able to coach and develop others towards improvement.
• Can actively contribute to group initiatives such as the Streamline Programme, role modelling to others.

What we offer:

• Competitive pay rate of £217.50 per shift
• 28 days holiday per year
• Life assurance
• Enhanced Maternity Pay
• Online GP Services
• Free Mortgage Advice
• Employee Health Plans
• Employee Assistance Program – providing free 24/7, professional and confidential advice on any issue both personal and work related
• Free Wellbeing App – access to the latest in wellbeing support for example, virtual fitness programs, help to stop smoking etc.

We are an equal opportunities employer and are proud to be signatories to the Care Leavers Covenant and the Armed Forces Covenant.

As a Disability Confident Employer, we recognise that everybody is different and strive to harness those differences to create an inclusive environment where individuals feel valued, their talents are recognised and they are given every opportunity to develop their full potential.