Night Operations Supervisor (Traffic & Compliance)

Core Highways; Nuneaton; On-site; GBP 40,221 - 46,494; Full time

Benefits offered by this job

Competitive pay per shift

28 days holiday per year

Life assurance

Enhanced Maternity Pay

Online GP Services

Free Mortgage Advice

Employee Health Plans

Employee Assistance Program

Job summary

Core Highways is seeking a Night Time Supervisor to oversee overnight operations at the Nuneaton Depot. You will lead the out-of-hours team, allocate resources, and ensure safe, compliant delivery of services region-wide.

Reporting to the Depot Manager, you will drive customer service excellence, perform site audits, and coordinate with delivery managers to maximise efficiency while mentoring staff toward continuous improvement.

Qualifications

• Traffic management experience is required.
• TSCO/TSS qualification is required.
• Ability to lead and manage an operational team.
• Delivery and customer service focus.
• Ability to prioritise and manage multiple competing demands in a pressurised delivery environment.
• Organised with attention to detail and ability to solve problems as they arise.
• Resilient and self-motivated with a personal drive for continuous improvement.
• Able to coach and develop others towards improvement.

Responsibilities

• Build and maintain relationship with key stakeholders – Customers, Local Authorities, and the wider team.
• Lead out of hours call outs supporting the out of hours team by ensuring the correct operatives are utilised.
• Plan/allocate emergency out of hours works, including ensure the correct plant & equipment is used.
• Support on site delivery and operational staff on site to ensure the safe, efficient, and compliant delivery of our services on site across the region.
• Ensure the teams provide excellent customer service to the general public.
• Undertake daily site audits across the region and all its depots ensuring compliance and quality levels.
• Undertaking site surveys and meeting with clients where required across the region.
• Ensure operatives provide good quality job packs and site records.
• Support staff out of hours assisting with enquiries and traffic management support.
• Be a visible and hands on acting as a role model for others.
• Undertake safety and compliance audits and ensure that all Health and Safety issues including near misses are appropriately reported and recorded.
• Responsibility for the Operatives on duty, their workload and scheduling to maximise effectiveness.
• Strong collaboration with Delivery Managers to share resources.
• Ensuring that all equipment and job packs are ready and expectations of Operatives are clearly communicated.

Skills

Traffic Management experience

TSCO/TSS Qualification

Team leadership

Delivery and customer service

Organised with attention to detail

Problem solving

Coaching and development

Stakeholder collaboration

Job description

Core Highways is seeking a Night Time Supervisor to oversee overnight operations at the Nuneaton Depot. You will lead the out-of-hours team, allocate resources, and ensure safe, compliant delivery of services region-wide.

Reporting to the Depot Manager, you will drive customer service excellence, perform site audits, and coordinate with delivery managers to maximise efficiency while mentoring staff toward continuous improvement.