Night Reception Multi Task Team Member

Acco; Birmingham; On-site; GBP 18,000 - 22,000; Full time

Benefits offered by this job

Career progression within Accor

Pension scheme

Discounted worldwide stays

28 days annual leave

Free onsite parking

Job summary

Accor’s Ibis Birmingham New Street is seeking a dedicated Night Guest Service Associate. You will welcome guests with care, handle inquiries and complaints, and promote the ALL loyalty program while managing reservations and ensuring smooth overnight operations.

The role requires previous hotel or customer service experience, strong attention to detail, and a team-focused attitude. Night shifts include weekends with a 39-hour weekly target, offering a supportive hospitality environment.

Qualifications

• Previous Customer Service Experience.
• Previous hotel experience in a similar role (Desired).
• Guest oriented, service minded, and attentive to details.
• F&B experience will be an added advantage.
• Well organised.
• Team spirit.

Responsibilities

• Welcomes guests as soon as they arrive with care and attention, with a personalised approach.
• Anticipates guests' needs and considers them, handling any guest complaints and/or remarks.
• Promoting company’s ALL loyalty program.
• Assists with solving guest feedback in an efficient and satisfying manner.
• Has knowledge of hotel facilities, services, events and nearby area.
• Takes Reservations and upsells to maximise average room rates.
• Patrols hotel areas and reports any fire or H&S hazards or maintenance.
• Ensures security and safety of staff and guests.
• Carries out night audit and daily closure.

Skills

Customer service

Hotel experience

Guest-oriented

F&B experience

Organised

Team player

Job description

Our mission at Ibis Birmingham New Street is to create memorable moments for our guests, by connecting hearts from arrival to farewell.
No matter what drives you, a job, a career, your journey starts here.

As apioneerin the art ofresponsiblehospitality, the Accor Groupgathersmorethan45 brands, 5,600hotels, 10,000 restaurants, and lifestyle destinations in 110 countries.Whileeachbrand hasitsownpersonality,whereyouwillbeable totrulyfindyourself,theyallshareacommonambition: tokeepinnovatingandchallengingthestatus-quo.

Youwilljoinacaringenvironmentand a teamwhereyoucanbeallyouare. Youwillbein asupportiveplace togrow, tofulfilyourself, todiscoverotherprofessions and topursuecareeropportunities, inyourhotelor inotherhospitalityenvironments, inyourcountry oranywherein the world!

Youwillenjoyexclusivebenefits,specificto thesectorandbeyond, aswellasstrongrecognition foryourdailycommitment.

Everythingyouwilldowithus,regardlessofyourprofession,willofferadeepsenseofmeaning, tocreatelasting,memorableandimpactfulexperiencesforyourcustomers,foryourcolleaguesand for theplanet.

Hospitalityisaworkofheart,
Joinus andbecomeaHeartist.

Job Description

• Welcomes guests as soon as they arrive with care and attention, with a personalised approach.
• Anticipates guests' needs and considers them, handling any guest complaints and/or remarks.
• Promoting company’s ALL loyalty program.
• Assists as required/requested with the solving of any guest feedback and is able to handle them in the most efficient and satisfying manner.
• Has knowledge of the facilities and services, events offered by the hotel and the surrounding area.
• Competent in taking Reservations, upselling where possible to maximise on average room rates.
• Patrols all areas of the hotel on a regular basis to make a report of any fire or H&S hazards or maintenance.
• Ensures the security of the hotel and is responsible for the safety and security of both staff and guests.
• Audits room rates, charges, reconciles and balances revenues generated as per night audit checklist.
• Carries out night audit and daily closure.
• Responsible for F&B 24/7 offering during night-time, bar service (Including Alcohol) and for breakfast preparation & set-up.
• Ensures all areas public areas are cleaned.
• Works to meet hotel quality and financial targets.
• Required to attend training sessions by company during daytime.
• Working hours include weekends and public holidays.
• This is a permanent night shift averaging 39hours per week.

Qualifications

• Previous Customer Service Experience.
• Previous Hotel experience in a similar role (Desired).
• Guest oriented, service minded, and attentive to details.
• F&B experience will be an added advantage.
• Well organised.
• Team spirit.

Must be legally eligible to work in UK. The hotel is unable to assist candidates in obtaining work authorization or sponsorship.

Job Type: Full-time Night

Additional Information

Having great people involves great rewards! As an employee, you will be part of a world leading hospitality brand, offering many other perks such as:

• Career progression opportunities within Accor’s global network
• Access to online and face-to-face training programs for professional development
• Pension scheme to support long-term financial planning
• Discounted worldwide stays at Accor hotels through the Heartist loyalty programme
• 28 days annual leave
• Free onsite parking
• Participation in annual celebrations and staff events
• High support from senior management to ensure success in role
• Rate of Pay £13.25/ hour
• ... And much more!

Of course you also want to know what it's like to work at Ibis Birmingham New Street ? First and most important; you end up in a close-knit team in which your own initiative is greatly appreciated and where the atmosphere is good. We believe that colleagues must be able to complement each other and that everyone must be able to be themselves. You get the opportunity to broaden your responsibilities through training and development, and recognition.

Information on the processing of your personal data

The personal data collected in the context of your application will be kept for a period of up to six months after our last contact, unless you request its deletion by writing to the Data Privacy Team at Leopard Hotels 9 LTD, C/o Alter Domus, UK Ltd, 10th floor, 30 St Mary Axe, London, EC3A 8BF.

We take all necessary precautions to preserve the security, confidentiality and integrity of the personal data we collect and to avoid any misuse of it.

You have the right to exercise, in the circumstances defined by applicable law (in particular, the retained EU law version of the General Data Protection Regulation (Regulation (EU) 2016/679) and the Data Protection Act 2018), your rights of access, rectification, deletion and portability in respect of your personal data, as well as the right to request the limitation, or to oppose the processing, of it. These rights may be exercised by writing to the Data Privacy Team at Leopard Hotels 9 LTD, C/o Alter Domus, UK Ltd, 10th floor, 30 St Mary Axe, London, EC3A 8BF.

Full information on the processing of candidates' personal data is available in our Employee Privacy Policy.

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