Night Reception Multi Task Team Member

Accor Hotels; Birmingham; On-site; GBP 18,000 - 24,000; Full time

Job summary

Accor Hotels' ibis Birmingham New Street is seeking a dedicated Night Audit host to welcome guests, balance daily revenue, and support 24/7 F&B operations. The role requires a guest-focused approach, strong attention to detail and experience in hospitality.

As a permanent night-shift position averaging 39 hours per week, you will work weekends and public holidays, ensuring security and a high standard of service throughout the night. Training sessions during the day are part of the role.

Qualifications

• Previous customer service experience in hospitality.
• Experience in hotel operations or night audits is preferred.
• Guest-focused, detail-oriented, and able to handle complaints.

Responsibilities

• Welcomes guests with care and attention on arrival.
• Handles guest feedback and complaints efficiently.
• Promotes the ALL loyalty programme and hotel services.
• Balances revenues and performs night audit duties.

Skills

Customer service

Hotel experience

Night audit

Upselling

Job description

Company Description

Our mission at Ibis Birmingham New Street is to create memorable moments for our guests, by connecting hearts from arrival to farewell. No matter what drives you, a job, a career, your journey starts here.

As apioneerin the art ofresponsiblehospitality, the Accor Groupgathersmorethan45 brands, 5,600hotels, 10,000 restaurants, and lifestyle destinations in 110 countries.Whileeachbrand hasitsownpersonality,whereyouwillbeable totrulyfindyourself,theyallshareacommonambition: tokeepinnovatingandchallengingthestatus-quo.

Youwilljoinacaringenvironmentand a teamwhereyoucanbeallyouare. Youwillbein asupportiveplace togrow, tofulfilyourself, todiscoverotherprofessions and topursuecareeropportunities, inyourhotelor inotherhospitalityenvironments, inyourcountry oranywherein the world!

Youwillenjoyexclusivebenefits,specificto thesectorandbeyond, aswellasstrongrecognition foryourdailycommitment.

Everythingyouwilldowithus,regardlessofyourprofession,willofferadeepsenseofmeaning, tocreatelasting,memorableandimpactfulexperiencesforyourcustomers,foryourcolleaguesand for theplanet.

Hospitalityisaworkofheart, Joinus andbecomeaHeartist®.

Job Description

• Welcomes guests as soon as they arrive with care and attention, with a personalised approach.
• Anticipates guests' needs and considers them, handling any guest complaints and/or remarks.
• Promoting company’s ALL loyalty program.
• Assists as required/requested with the solving of any guest feedback and is able to handle them in the most efficient and satisfying manner.
• Has knowledge of the facilities and services, events offered by the hotel and the surrounding area.
• Competent in taking Reservations, upselling where possible to maximise on average room rates.
• Patrols all areas of the hotel on a regular basis to make a report of any fire or H&S hazards or maintenance.
• Ensures the security of the hotel and is responsible for the safety and security of both staff and guests.
• Audits room rates, charges, reconciles and balances revenues generated as per night audit checklist.
• Carries out night audit and daily closure.
• Responsible for F&B 24/7 offering during night-time, bar service (Including Alcohol) and for breakfast preparation & set-up.
• Ensures all areas public areas are cleaned.
• Works to meet hotel quality and financial targets.
• Required to attend training sessions by company during daytime.
• Working hours include weekends and public holidays.
• This is a permanent night shift averaging 39hours per week.

Qualifications

• Previous Customer Service Experience.
• Previous Hotel experience in a similar role (Desired).
• Guest oriented, service minded, and attentive to details.????