Night Team Leader — Overnight Guest Experience Lead

Harri; West Horsley; On-site; GBP 23,000 - 30,000; Full time

Benefits offered by this job

Employee Assistance Programme

Wage streaming

Discounts up to 50% on meals and stays

Development programmes

Bike to work

Bus saving scheme

AE Pension

Free on-site parking

Company Events

Job summary

Thatchers Hotel in Guildford is seeking a proactive Night Team Leader to manage hotel operations overnight. You will be the main point of contact for guests and team members while ensuring safety, security, and smooth night procedures, including audits and handovers to the day team.

The role focuses on supervising the night team, maintaining high standards in reception, reporting, and incident handling, with opportunities for development within a supportive hospitality group.

Qualifications

• Leading the hotel operation throughout the night, acting as the main point of contact for guests and team members.
• Ensuring the safety, security and wellbeing of guests, colleagues and hotel property at all times.
• Supervising and supporting the night team, ensuring all nightly duties are completed to a high standard.
• Overseeing reception operations, including guest check-ins and check-outs, handling enquiries and resolving any guest concerns professionally and efficiently.
• Completing night audit procedures and preparing reports for the management team.

Responsibilities

• Attending to incidents during the night and acting as key contact for emergency services attendance.
• Ensuring public areas are presented to a high standard and reporting housekeeping/maintenance issues.
• Coordinating breakfast and early morning preparations for a smooth handover to the day team.
• Supporting operational departments to deliver an exceptional guest experience.

Skills

Night leadership

Guest service

Team supervision

Safety & security

Night audit

Job description

Thatchers Hotel in Guildford is seeking a proactive Night Team Leader to manage hotel operations overnight. You will be the main point of contact for guests and team members while ensuring safety, security, and smooth night procedures, including audits and handovers to the day team.

The role focuses on supervising the night team, maintaining high standards in reception, reporting, and incident handling, with opportunities for development within a supportive hospitality group.