Night Operations Leader: Guest Experience & Safety

Harri; Leatherhead; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Employee Assistance Programme

Wage Stream access

Discounts on meals and stays

Development programmes

Bike to work

Bus saving scheme

A E Pension

Free on-site parking

Company Events

Job summary

Thatchers Hotel in Guildford is seeking a proactive Night Team Leader to manage overnight operations, oversee the night team, and ensure exceptional guest experiences. You will coordinate night audits, handle guest inquiries, and support a smooth handover to the day team.

The role involves securing the property, conducting regular checks, and acting as the main support contact during the night. DBS check will be arranged as part of recruitment.

Qualifications

• Experience leading hotel night operations and teams.
• Ability to manage guest concerns and maintain high service standards.
• Knowledge of safety, security and fire-safety procedures.

Responsibilities

• Lead hotel operations during the night and be main contact for guests and team.

Skills

Night leadership

Guest service

Security & safety

Team supervision

Reception operations

Night audit

Incident handling

Job description

Thatchers Hotel in Guildford is seeking a proactive Night Team Leader to manage overnight operations, oversee the night team, and ensure exceptional guest experiences. You will coordinate night audits, handle guest inquiries, and support a smooth handover to the day team.

The role involves securing the property, conducting regular checks, and acting as the main support contact during the night. DBS check will be arranged as part of recruitment.