Night Team Leader

Village Hotels; Chester; On-site; GBP 21,000 - 28,000; Full time

Benefits offered by this job

Gym membership

Hotel stays

50% off food and drink

Friends & family discount

Brand discounts

Mental Health support

Job summary

Village Hotels in Chester is seeking a proactive Night Team Leader to run the overnight audit, secure the property, and support late arrivals and room service while keeping the team motivated until the morning shift.

You will manage night procedures, deliver warm welcomes for late guests, coordinate handovers to the Day Team, and help maintain high service standards throughout the night.

Qualifications

• Experience leading a team during night shifts or in a hospitality setting.
• Proactive, energetic and capable of handling multiple tasks at once.
• Strong customer service and communication skills.

Responsibilities

• Run the overnight audit and reconcile daily transactions.
• Secure the building and ensure guest safety during night hours.
• Welcome late guests, assist with room service and check-ins.
• Motivate the night team and hand over smoothly to the morning shift.

Skills

Leadership

Team management

Guest service

Night audit experience

Job description

When the sun goes down, you are the crucial link keeping the entire hotel together. This is a hands-on leadership role where you will support the Night Manager by running the overnight audit, securing the building, and jumping in to serve drinks or check in weary guests, all while keeping your team motivated and focused until dawn.

Why Village?

At Village, we do hospitality a little differently. We are all about personality, genuine connections, and creating great experiences for our guests and each other. That is why we back our teams to be themselves, take ownership, learn new skills, and grow their careers. Previous experience is great, but your attitude and energy matter much more to us. If you are friendly, positive, love working with people, and enjoy being part of a busy team, we will give you all the support, training, and opportunities you need. Because it really does take a Village.

How the Village Thrives

We live our culture through four simple commitments:

• We Can & We Do: We show up to make a genuine difference and do fantastic work everyday, with purpose.
• We Will: Treat each other with respect and dignity. No ego, no drama. We try our best and look out for each other.
• We Care: We care about our impact on guests, the community, and each other.

Your Shift: What You'll Actually Be Doing

As our Night Team Leader, you are the engine of the shift. We trust you to handle:

• The Operation: Taking ownership of the critical night time procedures. You will manage the night audit to reconcile the business of the day, conduct thorough security checks, ensure non-residents leave safely after events, and keep the building fully compliant.
• The Guest Experience: Acting as the ultimate all-rounder by delivering warm welcomes for late arrivals, efficiently checking out early departures, pouring drinks in the Pub, and preparing room service, ensuring high standards never drop just because it is dark outside.
• The Leadership: Keeping morale high when the team is tired. You will assist with rotas to manage wage costs, train new starters, run team briefings, and deliver a seamless handover to the early Duty Manager to set the day team up for success.

How We Succeed Together

We do not micromanage. It takes a village, so we believe in Ownership & Integrity, giving you the autonomy to handle your area and make decisions on the fly. We Empower & Elevate our people. If you want Room to Grow, we provide funded qualifications and internal moves. We constantly Innovate & Progress so we can Inspire Excellence and smash our targets together.

Selling Our Benefits

• Gym Membership: 2 x complimentary gym memberships at your home hotel.
• Hotel Stays: Hotel rooms from £20 across 35 hotels.
• Food & Drink: 50% off food and drink for you and up to 5 guests, plus 75% off Sunday dinner for up to 6 people.
• Friends & Family: 2 friends or family members get 25% off F&B, even when you are not there.
• Retail & Lifestyle: Hundreds of brand discounts via the Village app.
• Support: 24/7 Mental Health support via our Employee Assistance Programme.

Think You've Got the Right Energy?

We are not looking for perfect CVs, we are looking for great people. If you enjoy working as part of a team and love creating memorable experiences for guests, we want to hear from you. Bring your personality, your drive, and your ambition.

About Company:

The historic walled city of Chester is a major tourist and business hub. The famous zoo is reason enough to visit the city, but the area has lots more to offer, including excellent shopping, fascinating history, stunning Tudor-style architecture and lively nightlife. To learn about the history of the city, take a walk along the city walls starting at the Eastgate Clock, visit the Cathedral or even the largest Roman Amphitheatre in Britain. For shopping, the city itself has everything you need, but for some thrilling designer discounts, head to Cheshire Oaks Designer Outlet just north of the city.