Night Support Worker

Caritas Diocese of Salford; Cheadle Hulme; Vor Ort; GBP 26.000 - 32.000; Vollzeit

Zusammenfassung

Caritas Diocese of Salford is recruiting a Night Support Worker to provide overnight support at Morning Star hostel in Hulme. You will greet residents, ensure a safe, clean environment, and assist with signposting to support services.

The role requires experience in residential settings or with homelessness and adherence to safeguarding procedures. The post is full-time, on-site, offering a salary of £29,375 per annum, with enhanced DBS checks and Safer Recruitment practices.

Qualifikationen

• Excellent customer service and communication skills.
• Good time keeping and attendance.
• Strong written and spoken English.
• Ability to complete handover notes and checklists.
• Ability to diffuse confrontational situations calmly.

Aufgaben

• Welcome residents and supervise overnight operations.
• Maintain cleanliness and comfort of the building.
• Ensure safety, monitor CCTV, and carry out health and safety checks.
• Record daily handovers and log information for day staff.
• Ensure building security and report incidents to on‑call staff.

Kenntnisse

Customer service

Timekeeping

English proficiency

Handover notes

De-escalation

Team player

Computer systems

Confidentiality

Jobbeschreibung

Caritas Diocese of Salford is the principal social action agency of the Catholic Diocese. Our mission is to put Love Into Action. We help those across Greater Manchester and Lancashire experiencing poverty, disadvantage, and discrimination to transform their lives with dignity. We provide a practical response to those in crisis, suffering hardship or who are at risk. We rebuild lives for the long-term, enabling people to live in a safe, healthy, and secure environment. We call for a better, more just world, where the voices of the poor are heard and acted upon and positively influence the systems, decisions and resources that affect those in need.

About the job

Morning Star hostel provides a pathway out of homelessness for single men with low support needs, and it provides high-quality, single-room accommodation with 24‑hour staffing for 20 men in Hulme. Therefore, we looking to recruit a Night Support Worker to work overnight to ensure a smooth‑running service for our hostel.

You will provide a friendly and professional welcome to residents coming in and out of the building, as well as spending time with residents when they are in communal areas. You will ensure high standards of cleanliness and comfort in the building to create a welcoming atmosphere, as well as taking pride in the appearance of the building and facilities.

You will assist in the smooth running of the accommodation/hostel such as maintaining a safe environment, monitoring CCTV, answering telephone calls and undertaking health and safety checks. You will also log information for the day staff and provide a detailed handover. Additionally, you will maintain the security of the building and report any incidents or accidents to on call staff/emergency services. Residents will be supported by signposting them to support services, respond to any need for first aid as well as abiding by service procedures and guidance.

Experience of working within a residential setting or similar and interaction with people that are homeless is essential.

Interview: TBC

Caritas follows Safer Recruitment practices, and this post is subject to an Enhanced Disclosure & Barring Service check.

For full details please visit our website: www.caritassalford.org.uk/about/careers

If you have any queries or issues when applying, then please e-mail [e-mail] and our HR department will be happy to help.

Caritas Diocese of Salford is an equal opportunities employer

Registered Charity Number: 1125808

SKILLS:

• Excellent customer service skills
• Good time keeping and attendance
• Good level of written and spoken English
• Ability to complete handover notes, complete check lists, record and pass on messages
• Ability to diffuse confrontational situations in a positive manner and remaining calm under pressure in a busy environment
• Work as a trustworthy, reliable, honest team member
• Ability to use computer-based systems for recording information (training provided)
• Ability to respect confidentiality and boundaries

KNOWLEDGE & EXPERIENCE

• Knowledge of health and safety issues (training will be provided)
• Of working with people who are homeless
• Of working as part of a team
• Of communicating positively with people from different backgrounds

Proud member of the Disability Confident employer scheme

About Disability Confident Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.

Night Support Worker

Company: Caritas Diocese of Salford Salary: £29,375 per annum Hours: Full-time Location: Hulme, M15 6JS Working pattern: On-site Job type: Permanent Posting date: 28 Oct 2026 Closing date: 16 Nov 2026