Accommodation Support Worker

Manchester City Council; Manchester; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Annual leave

Volunteer leave

35-hour week

Pension scheme

Pay reviews

Union support

Discounts

Training & development

Job summary

Manchester City Council is seeking an accommodation support worker to assist residents in Brownley Road with budgeting, benefits and accessing housing services. You will run support sessions, help residents with forms, budgeting and ID, and create personalised support plans.

You will also help maintain the building and use IT systems to record case notes and outcomes, including Liquid Logic and Hpa2, within a fast-paced, empathetic team.

Qualifications

• Experience supporting homeless individuals or vulnerable groups.
• Strong communication and empathy in client interactions.
• Experience using IT systems for case notes and records.

Responsibilities

• Support residents with universal credit, bank accounts, referrals and budgeting.
• Help residents obtain formal ID and create personalised support plans.
• Assist with housing, move-ons to accommodation and maintaining the building.
• Maintain records using Liquid Logic and Hpa2; input data into spreadsheets.

Skills

Empathy

Excellent communication

Non-judgemental

Organisation

Prioritisation

Tools

Liquid Logic

Hpa2

Microsoft Teams

Outlook

Job description

Location: 258 Brownley Road Wythenshawe M22 5EB

Working Hours: 35 Hours Per Week (Days, evenings and nightshifts rota, including weekends and bank holidays)

Contract Type: Full-Time, Permanent

Additional Payments: 20% Flexibility payment

Closing Date & Closing time: 11.59pm, 10 November 2026

Interview Method: Face to Face

Legal Right to Work: In accordance with Home Office guidance, successful candidates must evidence their right to work in the UK before commencement ofemployment

Use of Artificial Intelligence (AI): Artificial Intelligence can be a useful tool to support your application. However, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action

This role is subject to -

References - where possible we require 3 years' history.

DBS (Disclosure and Barring Service) clearance - this post is covered by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (amended in 2013). Appointable candidates will be required to apply for an Enhanced Disclosure and Barring Service (DBS) check. Information provided by you or the DBS will be dealt with in a confidential manner and in accordance with the DBS Code of Practice which can be viewed here (https://www.gov.uk/government/publications/dbs-code-of-practice) We have a policy on the Employment of Ex-Offenders and it is available upon request.

As an accommodation support worker, you'll be joining Manchester City Councils temporary Accommodation team, working to reduce homelessness in our city.

This is a rewarding role which involves working face to face with some of the most in need people in our society: Manchester's homeless community. Brownley Road is a 20 bed mixed accommodation for low needs individuals experiencing homelessness. In this role you will help residents in support sessions with: universal credit, bank accounts, drug and alcohol referrals, mental health referral, budgeting, getting formal ID, creating personalised support plans, listening to their concerns and needs and eventually moving them on to suitable medium to long term accommodation. You will also be responsible for helping to maintain the building, including cleaning and maintenance.

We keep a factual record keeping using various systems to be able to complete this role, such as a daybook, handover, diary and use systems to check information and produce case notes on Liquid Logic and Hpa2. There are various spreadsheets where information must be inputted to gather and retain information relevant to the role.

This is an extremely rewarding but also at times challenging role which offers excellent opportunities for knowledge building and training. The rota involves days, evenings and nightshift and weekend work, for which a flexibility payment of 20% is paid on top of your basic wage.

For queries about the role, please contact the hiring manager, Joseph Graham at [e-mail] to arrange a convenient time to discuss the role. This route is for vacancy related enquiries only and should not be used to submit applications.

The successful candidate for this role will be empathetic, have strong people skills and be passionate about ending homelessness. You will be a flexible and motivated worker who can deal with rapidly changing situations and enjoy working in a fast paced environment and using a holistic approach.

We are looking for an enthusiastic person who understands the problems faced by homeless people and is committed to providing a high-quality support service. The service is always expanding and changing so you will become a member of the team who is highly motivated to learn, develop and grow with the service. This is an exciting opportunity to be involved in a service that makes a genuine difference to people's lives, so a forward-thinking, problem-solving mindset are great assets to possess.

Key skills that are required for the right candidate is to be an excellent communicator with empathic awareness for others, non-judgemental approach, and organisational and prioritisation will help in response to the needs of the team and its provision.

Professing competency in administrative skills is needed as Manchester City Council has several IT systems and secure email accounts that you will need to use on a day to day basis. An awareness of Word, Excel, Microsoft Teams and outlook will be useful in relation to the role that you are undertaking

An ability to be resilient and to effectively be able to de-escalate is vital, especially in times of crisis and challenges that may present from time to time. A warm friendly approach, whilst maintaining professional boundaries is crucial and a positive demeanour with a can-do attitude with a focus on solutions, is what a candidate who will work at the centre should demonstrate.

Commitment, passion and to have heart to the plight of others that potentially can be at one of the lowest parts of their life is crucial for the ideal candidate for the role. We provide a homely environment and want everyone in the hostel to feel included and a part of Brownley Road.

Benefits we offer

• Up to 26 days' annual leave, rising to 31 days after five years' service
• Buy up to two extra weeks' leave
• Up to 3 days' volunteering leave
• A 35-hour work week for full-time roles
• We review pay each year and recognise three trade unions
• A defined benefit pension scheme
• Enhanced parental and carers leave
• Employee discounts and perks

Learn more at Careers - Manchester City Council

Our commitment to inclusion

At Manchester City Council, we're dedicated to creating a workplace that fully reflects the diversity of our local communities. We actively encourage applications from people of all ages and backgrounds and are particularly keen to hear from applicants from ethnic minority communities and disabled people, who remain underrepresented in parts of our workforce.

GM Elevate Programme

If you have completed the GM Elevate (Leadership Development) Programme, please indicate this within the 'Personal Statement' section or 'Supporting Statement' section of your application.

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