Night Supervisor - Lead Overnight Team & Guest Care

LGH Hotels Management Ltd; Cambridge; On-site; GBP 30,000 - 34,000; Full time

Benefits offered by this job

Employee discounts

IHG room benefit

Shopping discounts

Eye care

Counseling

Wellbeing support

Free meals on duty

Free parking

Job summary

The Holiday Inn Cambridge, part of LGH Hotels Management, is seeking a Night Supervisor to lead the overnight team and ensure security, guest satisfaction, and smooth operations through the night. The role focuses on calm, confident leadership during nighttime shifts.

Ideal candidates are dependable, skilled at handling guest situations independently, and experienced in night-shift supervisory or hotel roles. The position offers on-site work with employee benefits as part of the LGH portfolio.

Responsibilities

• Supervise and support the night team, ensuring duties are carried out to a high standard
• Ensure all security and safety procedures are followed throughout the night shift
• Handle guest requests, concerns, and complaints calmly and professionally
• Carry out regular security checks across the hotel
• Provide general operational support to hotel departments overnight
• Assist with light housekeeping or maintenance tasks when required
• Set up meeting rooms and public areas as needed
• Serve food and beverages to guests during the night shift
• Check guests in and out of the hotel when required
• Act as first response to incidents or emergencies, following hotel procedures
• Complete overnight reports and handover information for senior management

Job description

The Holiday Inn Cambridge, part of LGH Hotels Management, is seeking a Night Supervisor to lead the overnight team and ensure security, guest satisfaction, and smooth operations through the night. The role focuses on calm, confident leadership during nighttime shifts.

Ideal candidates are dependable, skilled at handling guest situations independently, and experienced in night-shift supervisory or hotel roles. The position offers on-site work with employee benefits as part of the LGH portfolio.