Night Team Member: Guest Services & Safe Night Ops

LGH Hotels Management Ltd; Basildon; On-site; GBP 22,000 - 27,000; Full time

Benefits offered by this job

Employee discounts on hotel stays

Access to IHG employee benefits

Shopping discounts

Free meals on duty

Free parking

Job summary

A leading hotel management company is seeking a Night Team Member for their Holiday Inn Basildon location. The ideal candidate will ensure smooth hotel operations during the night shift, handling guest requests, maintaining safety standards, and providing support to staff. Exceptional customer service skills and prior experience in a hospitality setting are required. This position offers a range of employee benefits, including hotel discounts and wellness support.

Qualifications

• Previous experience in a hotel or similar environment, particularly in a night team role.
• Ability to remain calm in high-pressure situations.
• Flexibility to work evenings and weekends.

Responsibilities

• Manage guest requests and ensure a pleasant stay.
• Maintain safety and security procedures.
• Perform regular security checks of the hotel.

Skills

Customer service skills

Communication skills

Interpersonal skills

Organizational skills

Attention to detail

Job description

A leading hotel management company is seeking a Night Team Member for their Holiday Inn Basildon location. The ideal candidate will ensure smooth hotel operations during the night shift, handling guest requests, maintaining safety standards, and providing support to staff. Exceptional customer service skills and prior experience in a hospitality setting are required. This position offers a range of employee benefits, including hotel discounts and wellness support.