Night Supervisor: Elevate Guest Experience & Service

Holiday Inn London - Luton Airport; Luton; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Employee discount across IHGproperties

Free parking on-site

On-site gym

Meals on duty

Service charge

Job summary

Holiday Inn London Luton Airport is seeking a dedicated Night Supervisor to ensure high standards of guest service during night hours. You will manage reception, bar, restaurant, and room service operations, while upholding IHG brand procedures and safety standards.

The role involves night audit, luggage assistance, breakfast setup, and duties under the Duty Manager umbrella. Experience in hospitality or customer service is advantageous.

Qualifications

• Previous experience in a similar role or customer service position is an advantage.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• A proactive attitude and attention to detail.

Responsibilities

• Adhere to health, safety and security procedures while completing training.
• Complete all company and brand training as required.
• Follow money handling, credit procedures, and safety regulations.
• Deliver high standards of service at reception, bar, restaurant, and room service during night hours.
• Implement night procedures for check-in/check-out and brand standards.
• Be knowledgeable about hotel facilities and promotions for guests.
• Recognize IHG Rewards members and ensure benefits are received.
• Assist with luggage delivery and collection for guests.
• Complete night audit procedures as required by the company.
• Prepare and serve late-night refreshments following food safety procedures.
• Manage wake-up calls and collect room service breakfasts.
• Set up breakfast buffet per safety protocols.
• Ensure meeting rooms are set up per requirements and assist with housekeeping.
• Carry out Duty Manager tasks to maintain property presentation.
• Execute reasonable requests or projects by the General Manager.

Skills

Strong communication

Interpersonal skills

Teamwork

Attention to detail

Opera Cloud knowledge

Tools

Opera Cloud

Job description

Holiday Inn London Luton Airport is seeking a dedicated Night Supervisor to ensure high standards of guest service during night hours. You will manage reception, bar, restaurant, and room service operations, while upholding IHG brand procedures and safety standards.

The role involves night audit, luggage assistance, breakfast setup, and duties under the Duty Manager umbrella. Experience in hospitality or customer service is advantageous.