Night Operations Lead — Free Meals on Duty

LGH Hotels Management Limited; Basildon; On-site; GBP 22,000 - 32,000; Full time

Benefits offered by this job

Free meals on duty

Free parking

Team reward & recognition

Wellbeing support line

Job summary

LGH Hotels Management Limited is seeking a calm Night Supervisor to lead our overnight team at Holiday Inn Basildon, ensuring the hotel runs smoothly, safely, and professionally through the night.

You will supervise the night shift, uphold security procedures, handle guest requests, and provide clear leadership while maintaining a well‑ordered environment. Experience in a Night Supervisor or similar hotel role is preferred.

Qualifications

• Proven ability to lead a small overnight team.
• Strong customer service orientation and communication.
• Experience in a Night Supervisor, Night Porter or similar role preferred.

Responsibilities

• Supervise and support the night team to high standards.
• Ensure security and safety procedures are followed on night shift.
• Handle guest requests and concerns calmly and professionally.
• Carry out regular security checks across the hotel.
• Provide general operational support to hotel departments overnight.
• Assist with light housekeeping or maintenance tasks as needed.
• Set up meeting rooms and public areas as required.
• Serve food and beverages to guests during the night shift.
• Check guests in and out when required.
• Act as first response to incidents or emergencies per hotel procedures.
• Complete overnight reports and handover information for senior management.

Skills

Team leadership

Guest service

Calm under pressure

Job description

LGH Hotels Management Limited is seeking a calm Night Supervisor to lead our overnight team at Holiday Inn Basildon, ensuring the hotel runs smoothly, safely, and professionally through the night.

You will supervise the night shift, uphold security procedures, handle guest requests, and provide clear leadership while maintaining a well‑ordered environment. Experience in a Night Supervisor or similar hotel role is preferred.