Night Supervisor

MHDV; Birmingham; On-site; GBP 15,000 - 22,000; Full time

Benefits offered by this job

Service charge

Job summary

Malmaison Birmingham is seeking a Night Supervisor to manage hotel operations after hours, ensuring guest satisfaction and brand standards. The role offers a permanent position with a focus on delivering high-end service and memorable experiences.

You will oversee the night team, handle guest needs, and contribute to maintaining the premium Malmaison standard across all night-time activities. A strong service ethic and attention to detail are required.

Qualifications

• Experience in guest-facing hotel roles is preferred.
• Excellent customer service and attention to detail are essential.

Responsibilities

• Oversee hotel operations from sundown to sunrise.
• Ensure brand standards and guest expectations are met.
• Lead and support the night shift team to deliver seamless service.

Job description

Night Supervisor, Malmaison

Rate of pay / Hours: £13.59 per hour plus TRONC (service charge), 40 hours
Contract Type: Permanent Position
Location: Malmaison Birmingham

Get paid for doing what you love, get loads of perks and benefits, learn something new and make a career for life with Malmaison.

Are high standards second nature to you? Do you love people and making guests smile everyday knowing you have delivered celebrity service? Do you want to be part of something different, working with the best food, drink and a brand you will be proud of? We love Food, Wine and Cocktails - almost as much as you do!

The Night Supervisor is instrumental in overseeing the running of the hotel from sundown to sunrise. This is a hands on role managing the guest expectations and ensuring the standards of the brand are maintained.

We create memories that the guest will never forget. This could be the next step for you into a management position within Malmaison – we actively encourage internal development and progression, Onwards and Upwards.