Night Supervisor

Malmaison Hotel Du Vin Holdings Limited; Birmingham; On-site; GBP 15,000 - 22,000; Full time

Benefits offered by this job

Heavily discounted

35% off your bill when dining in Brass

Fully funded Apprenticeship programmes

High Street Discounts

Cycle to work scheme

Healthcare Cash Plans

Referral scheme up to £1,500

Uniform provided

Wellness & Campaign Days Calendar

Stream pay access

Complimentary stays on anniversaries

The Brain Charity

Employee Assistance Programme

Job summary

Malmaison is seeking a Night Supervisor to oversee the hotel from sundown to sunrise. You will actively manage guest expectations and ensure the Malmaison standards are maintained during your shift.

This permanent role offers a 40-hour week with a pay rate of £13.59 per hour plus service charge (TRONC) and a range of employee benefits.

Qualifications

• Experience in hospitality supervisory roles.
• Strong guest service standards and guest satisfaction focus.

Responsibilities

• Oversee hotel operations during the night shift, ensuring smooth handovers to day staff.
• Maintain brand standards and deliver celebrity-level service to guests.

Skills

Guest service

Team supervision

Job description

£13.59 per hour plus TRONC (service charge),40 hours

Contract Type:

Permanent Position

Get paid for doing what you love, get loads of perks and benefits, learn something new and make a career for life with Malmaison.

Are high standards second nature to you? Do you love people and making guests smile everyday knowing you have delivered celebrity service? Do you want to be part of something different, working with the best food, drink and a brand you will be proud of? We love Food, Wine and Cocktails - almost as much as you do!

The Night Supervisor is instrumental in overseeing the running of the hotel from sundown to sunrise. This is a hands on role managing the guest expectations and ensuring the standards of the brand are maintained.

We create memories that the guest will never forget. This could be the next step for you into a management position within Malmaison – we actively encourage internal development and progression, Onwards and Upwards.

In addition to competitive rates of pay we offer:

• Heavily discounted
• Discounted
• 35% off your bill when you dine in our Brasseries and Bistros
• Fully funded Apprenticeship programmes that support you in developing your career
• High Street Discounts on a range of high street shops, experiences, holidays and much much more
• Cycle to work scheme – save up to 40% on a wide range of bikes
• Healthcare Cash Plans - dental, optical, medical and more available from £5 per month
• Referral scheme that pay up to £1,500, just for getting your friends jobs! (*Terms & Conditions apply)
• A quality uniform where required
• We have a Wellness & National Campaign Days Calendar which promotes and encourages activities like – Pay Day Lunches/Treats, National Popcorn Day, Mental Health Awareness week and more
• Stream giving instant access to your pay as it’s earned. Stream is a tool for everyday life that lets you get paid your way by letting you track your wages in real time, stream up to 50% of the money you’re already earned, learn easy tips to manage your money better and save direct from your salary
• complimentary stays on your 1st, 3rd and 5th anniversary with Dinner, Bed & Breakfast
• The Brain Charity, helping people with all forms of neurological conditions to lead longer, healthier, happier lives.
• Employee Assistance Programme – free, confidential advice available 24/7 to you and your family

Our Sustainability Goals:

100% of our electricity is generated using renewable energy with most of it coming from Wind Farms around the UK

We recycle a minimum of 70% of the waste from our hotels. This target is achieved by everyone I the hotel focusing on the waste we produce and is championed by our Sustainability Council who work on project year round

We have moved to a chemical free cleaning system in our bedrooms and public areas and an enzyme based eco-friendly system for our kitchens.

Volunteer to work for sustainable charities 2 days per year on full pay instead of your normal workplace

Malmaison & Hotel Du Vin are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.