Night Student Services & Welfare Coordinator

Education First; Oxford; On-site; GBP 17,000 - 25,000; Full time

Job summary

EF Oxford International Language Campus in Oxford is seeking a friendly, responsible Student Services Night Coordinator to join our team. You will work full-time night shifts (19:00–03:00 or later) in a permanent role, supporting student welfare and maintaining a safe living environment after hours.

You will respond to welfare concerns, emergencies, and inquiries, delivering exceptional service while coordinating with security and day staff.

Qualifications

• Independent worker with solid common sense.
• Approachable, confident, and friendly personality.
• Customer service oriented.
• Killer instinct, pro-active and problem-solving mindset.
• Confident with basic IT and maintenance tasks (desirable).
• Flexible and comfortable working in a busy environment.
• Ability to handle difficult situations with ease & remain calm under pressure.
• All offers are subject to a clear enhanced DBS check and two references.
• Right to work in the UK upon commencement of your contract.

Responsibilities

• Support student welfare and maintain a safe, comfortable living environment at all times.
• Remain available during evening hours to respond to enquiries, welfare concerns, accidents and emergencies.
• Deliver and uphold the highest standards of customer service across the night duty team.
• Work closely with the security team to ensure the smooth and safe running of the night shift.
• Maintain compliance with all relevant health and safety requirements.
• Facilitate effective communication and handovers between night and day staff.
• Promote and uphold EF values through the conduct and professionalism of all night staff.
• Respond to emergencies promptly, appropriately and professionally, following established procedures.
• Assist with arrival and departure documentation and prepare keys for incoming students.
• Maintain compliance with EF policies, regulations and the standards set by relevant accrediting bodies.
• Take responsibility for fire safety during the shift, including completing the required training on the fire alarm system, familiarising yourself with evacuation procedures and responding appropriately to fire alarms and other fire-related incidents.
• Conduct and follow up on attendance and welfare checks throughout the shift, in accordance with EF’s Safeguarding and Missing Student policies.
• Liaise with external suppliers to resolve reported cleaning and maintenance issues

Skills

Independent worker

Approachable

Customer service oriented

Pro-active mindset

Basic IT and maintenance

Flexible

Calm under pressure

Right to work in UK

Job description

EF Oxford International Language Campus in Oxford is seeking a friendly, responsible Student Services Night Coordinator to join our team. You will work full-time night shifts (19:00–03:00 or later) in a permanent role, supporting student welfare and maintaining a safe living environment after hours.

You will respond to welfare concerns, emergencies, and inquiries, delivering exceptional service while coordinating with security and day staff.