Evening Student Services Lead

EF Education First Ltd.; Oxford; Sur place; GBP 20 000 - 28 000; Plein temps

Avantages offerts par ce poste

Health insurance

Cycle to work scheme

EF Hello language learning

Résumé du poste

EF Oxford International Language Campus is seeking a friendly, responsible night coordinator to support student welfare and safety during evening hours. You will respond to welfare concerns, emergencies, and inquiries while ensuring a welcoming environment for international students.

As part of the night duty team, you’ll work with security, maintain safety standards, and hand over to day staff. This permanent, full-time role requires availability between 19:00 and 03:00 on-site in Oxford.

Qualifications

• Independent worker with solid common sense.
• Approachable, confident, and friendly personality.
• Customer service oriented.
• Killer instinct, pro-active and problem-solving mindset.
• Confident with basic IT and maintenance tasks (desirable).
• Flexible and comfortable working in a busy environment.
• Ability to handle difficult situations with ease & remain calm under pressure.

Responsabilités

• Support student welfare and maintain a safe, comfortable living environment at all times.
• Remain available during evening hours to respond to enquiries, welfare concerns, accidents and emergencies.
• Deliver and uphold the highest standards of customer service across the night duty team.
• Work closely with the security team to ensure the smooth and safe running of the night shift.
• Maintain compliance with all relevant health and safety requirements.
• Facilitate effective communication and handovers between night and day staff.
• Promote and uphold EF values through the conduct and professionalism of all night staff.
• Respond to emergencies promptly, appropriately and professionally, following established procedures.
• Assist with arrival and departure documentation and prepare keys for incoming students.
• Maintain compliance with EF policies, regulations and the standards set by relevant accrediting bodies.
• Take responsibility for fire safety during the shift, including completing the required training on the fire alarm system, familiarising yourself with evacuation procedures and responding appropriately to fire alarms and other fire-related incidents.
• Conduct and follow up on attendance and welfare checks throughout the shift, in accordance with EF’s Safeguarding and Missing Student policies.
• Liaise with external suppliers to resolve reported cleaning and maintenance issues

Connaissances

Independent worker

Approachable

Customer service

Problem solving

Calm under pressure

IT basics

Flexible

Description du poste

EF Oxford International Language Campus is seeking a friendly, responsible night coordinator to support student welfare and safety during evening hours. You will respond to welfare concerns, emergencies, and inquiries while ensuring a welcoming environment for international students.

As part of the night duty team, you’ll work with security, maintain safety standards, and hand over to day staff. This permanent, full-time role requires availability between 19:00 and 03:00 on-site in Oxford.