Student Services Coordinator

Education First; Oxford; On-site; GBP 18,000 - 24,000; Full time

Job summary

EF Oxford International Language Campus is seeking a Student Services Coordinator to ensure smooth running of the Student Services department with excellent customer service for international students.

You will handle bookings, welcome events, transfers, student intakes, attendance and liaison with Sales, while maintaining a welcoming community and contributing to school events.

Qualifications

• Highly motivated, energetic and positive.
• Confident with IT.
• Enjoys working in a busy, varied service environment.
• Highly organised with strong attention to detail.
• Ability to handle difficult situations calmly and under pressure.
• Flexible attitude and creative problem solving.
• UK work eligibility and enhanced DBS check with two references.

Responsibilities

• Provide outstanding customer service and support the smooth administration of the school
• Support students in their daily life, helping them achieve the best possible experience
• Maintain excellent relationships with Sales and other departments, ensuring prompt, consistent and effective communication and service
• Process incoming bookings and modifications
• Contribute to an inclusive and welcoming community within the school
• Participate in student intakes, including preparing welcome bags and producing student identification badges
• Arrange arrival and departure transfers, liaising with airport representatives and taxi companies
• Respond to general daily student enquiries
• Assist with under-18 meetings and events
• Support the analysis and follow-up of student evaluations, including scheduling follow-up chats and ensuring issues raised are addressed by the relevant department
• Handle direct sales enquiries, including showing prospective students around the school, providing quotations and ensuring enquiries are followed up
• Share emergency phone duty on a rota basis
• Support the Student Services team with student attendance, including monitoring daily registers and following up with non-attending students
• Contribute to student initiatives and the delivery of school community events
• Assist with welcoming events, sales trips, equipment deliveries and mail
• Keep the reception area clean, tidy and professional at all times

Skills

Highly motivated

Energetic

Positive

Confident with IT

Busy & varied service environment

Highly organised

Calm under pressure

Flexible attitude

DBS check and two references

UK work eligibility

Job description

Oxford, Oxfordshire, United Kingdom (On-site)

• Full time
• EF Language Abroad
• Entry-Level
• Customer Service

Your Role

EF (Education First)Oxford International Language Campusis looking for an organized, friendly and customer-focused individual to join our team as a Student Services Coordinator.

- October - December Start Date

- Full-time / Permanent

- Monday - Friday or Sunday - Thursday

In this role, you’ll assist with the smooth running of the Student Services department, ensuring excellent customer service and satisfaction. You’ll help create a supportive and vibrant environment for international students, all while developing valuable skills in communication and operations.

Careers at EF | Open the world with us

At EF, we believe the world is better when people strive to understand one another. With 600+ schools and offices in 50 countries, we offer immersive programs in language, travel, cultural exchange, and academics, turning dreams into global opportunities. Join us in our shared mission of opening the world through education.

• - Provide outstanding customer service and support the smooth administration of the school
• - Support students in their daily life, helping them achieve the best possible experience
• - Maintain excellent relationships with Sales and other departments, ensuring prompt, consistent and effective communication and service
• - Process incoming bookings and modifications
• - Contribute to an inclusive and welcoming community within the school
• - Participate in student intakes, including preparing welcome bags and producing student identification badges
• - Arrange arrival and departure transfers, liaising with airport representatives and taxi companies
• - Respond to general daily student enquiries
• - Assist with under-18 meetings and events
• - Support the analysis and follow-up of student evaluations, including scheduling follow-up chats and ensuring issues raised are addressed by the relevant department
• - Handle direct sales enquiries, including showing prospective students around the school, providing quotations and ensuring enquiries are followed up
• - Share emergency phone duty on a rota basis
• - Support the Student Services team with student attendance, including monitoring daily registers and following up with non-attending students
• - Contribute to student initiatives and the delivery of school community events
• - Assist with welcoming events, sales trips, equipment deliveries and mail
• - Keep the reception area clean, tidy and professional at all times

Requirements

• - Highly motivated, energetic, positive
• - Confident with IT
• - Enjoys working in a busy & varied service environment
• - Highly organised with attention to detail
• - Ability to handle difficult situations with ease & remain calm & positive under pressure
• - Flexible attitude to work and creative problem solver
• - All offers are subject to a clear enhanced DBS checkand two references
• - Legally able to work in the UK at commencement of employment

Why you’ll enjoy working with EF

• - Work in a truly international environment
• - Boost your CV with a world renowned organisation
• - Online and in person trainings
• - Ambition is nurtured and career enhancement opportunities are available post summer
• - Staff are encouraged to innovate, take ownership of their ideas and bring them to fruition
• - Employee Assistant Programme (EAP)
• - Access to EF Hello language learning

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EF is committed to safeguarding and promoting the welfare of children and adults and expects all staff and volunteers to share this commitment.References will be followed up and will ask specifically whether there is any reason that the applicant should not be engaged in situations where they have responsibility for, or substantial access to, persons under 18.Upon interview all gaps in CVs must be explained satisfactorily and proof of identity and, where applicable, qualifications will be required.Appropriate suitability checks will be required prior to confirmation of appointment.

EF is proud to be an equal opportunity employer and we are committed to inclusion and belonging across race, ethnicity, gender, age, religion, identity, parental status, experience, and everything else that makes you unique. #LI-PB1