Night Services & Student Wellbeing Lead

Ef Oxford International Language Campus; Oxford; On-site; GBP 17,000 - 25,000; Full time

Benefits offered by this job

Health insurance

Cycle to work scheme

EF Hello language learning

Job summary

EF Oxford International Language Campus is seeking a friendly and customer-focused Night Coordinator to support student welfare during the 19:00–03:00 shift. You will work with Student Services and Residence teams to ensure a safe, welcoming environment for international students.

Responsibilities include responding to welfare concerns after hours, coordinating with security, maintaining health and safety standards, and supporting handovers between shifts. Fluency in English required.

Qualifications

• Excellent customer service orientation and ability to handle welfare concerns.
• Great communication and interpersonal skills for diverse student populations.
• Calm under pressure with a problem-solving mindset.

Responsibilities

• Support student welfare and maintain a safe living environment.
• Be available during evening hours to respond to enquiries, welfare concerns, accidents and emergencies.
• Deliver high standards of customer service across the night duty team.
• Coordinate with security to ensure smooth night operations.
• Ensure health and safety compliance and effective shift handovers.
• Handle arrival/departure documentation and manage keys for incoming students.
• Respond to fire alarms and participate in safety trainings.
• Liaise with external suppliers to resolve cleaning/maintenance issues.

Skills

Customer service

Communication

Teamwork

Dealing with emergencies

IT literacy

Tools

Security hush

Job description

EF Oxford International Language Campus is seeking a friendly and customer-focused Night Coordinator to support student welfare during the 19:00–03:00 shift. You will work with Student Services and Residence teams to ensure a safe, welcoming environment for international students.

Responsibilities include responding to welfare concerns after hours, coordinating with security, maintaining health and safety standards, and supporting handovers between shifts. Fluency in English required.