Night Shift Warehouse Team Leader – Operational Excellence

The Caraires Consultancy; Rugby; On-site; GBP 30,000 - 38,000; Full time

Job summary

The Caraires Consultancy client is seeking a Night Shift Team Leader in Rugby to support operations from 22:00 to 06:00, Monday to Friday. This is a fixed-term role running until the end of the year and involves leading warehousing processes and ensuring safety and quality across dispatch and sortation.

You will coach, monitor KPIs, maintain clear communication across shifts and collaborate with other departments to meet service levels and drive continuous improvement.

Qualifications

• Experience leading and improving operational processes.
• Previous experience within a warehouse or logistics environment.
• Holds, is working towards, or is willing to study for a Level 3 qualification (or equivalent).
• Experienced in driving performance within a process-driven, results-focused environment.
• Demonstrates a process-first approach, maintaining high standards and consistency.
• Agile and adaptable, with a strong ability to support operational change and new initiatives.
• Communicates clearly and confidently with colleagues, peers, managers and stakeholders.

Responsibilities

• Lead operational processes, ensuring they run efficiently and in line with the company standards and values.
• Maintain strong communication across the operation to support clarity, alignment and smooth workflow.
• Support continuous development of operational practices through coaching, guidance and process-based feedback.
• Conduct regular process reviews to assess performance, identify improvements and support operational excellence.
• Deliver clear and effective shift briefs that keep colleagues informed of priorities, changes and key information.
• Organise workflow and allocate tasks to ensure service levels and operational targets are met.
• Complete all process-related administrative activities in line with company policy, including accurate reporting and compliance checks.
• Keep the customer at the centre of operational decisions, ensuring service quality is consistently maintained.
• Drive operational KPI performance by monitoring process efficiency and understanding cost and service impacts.
• Use operational data, trends and forecasts to support short- and long-term planning.
• Take responsibility for Quality Control across dispatch and sortation processes.
• Maintain stock accuracy and product security by ensuring strict adherence to agreed procedures and systems.
• Work collaboratively across departments to ensure aligned processes and strong site performance.
• Keep Health & Safety at the forefront, conducting regular checks and maintaining safe working practices.
• Champion continuous improvement, identifying opportunities to streamline processes and enhance customer outcomes.

Skills

Leadership experience

Lead operational processes

Warehouse/logistics background

Process-driven approach

Agile adaptability

Clear communication

Education

Level 3 qualification (or equivalent)

Job description

The Caraires Consultancy client is seeking a Night Shift Team Leader in Rugby to support operations from 22:00 to 06:00, Monday to Friday. This is a fixed-term role running until the end of the year and involves leading warehousing processes and ensuring safety and quality across dispatch and sortation.

You will coach, monitor KPIs, maintain clear communication across shifts and collaborate with other departments to meet service levels and drive continuous improvement.