Night-Shift Warehouse Supervisor: Lead, Optimize KPIs

AO; Crawley; On-site; GBP 29,000 - 39,000; Full time

Benefits offered by this job

24 days holiday

Pension scheme (5%+)

Healthcare Cashback

Enhanced maternity/paternity

Charity days

Share-save Scheme

Job summary

AO is seeking a Night Shift Supervisor in Crawley to lead the warehouse team during the 20:00–08:00 shift. You will report to the Depot Manager, allocate tasks, monitor KPI performance, ensure safety and compliant operations, and support day-to-day management.

You will manage Team Leaders, oversee task planning, and drive continuous improvement while maintaining high service standards and accurate handovers to the day team.

Qualifications

• Solid understanding of safe loading and transport compliance.
• Strong delivery-monitoring and problem-solving skills.
• Experience supporting and training new starters around Safe Systems of Work and H&S basics.
• Clear, confident communication; effective handovers and smooth operations.
• Hands-on team player able to organise tasks and assist colleagues.
• Basic vehicle maintenance know-how; arrange timely services.

Responsibilities

• Allocate and supervise daily tasks and brief the team.
• Be accountable for issues that arise and resolve them quickly.
• Monitor work quality and manage Team Leaders.
• Provide effective people management across the shift.
• Ensure products are handled correctly per guidelines.
• Adhere to Health & Safety procedures at all times.
• Investigate and rectify operational errors as they occur.
• Motivate and support the team; lead by example.
• Provide admin support where needed and respond to queries.
• Complete handovers to the days team and ensure continuity.
• Support HR processes such as disciplinary meetings when required.
• Plan shifts, allocate resources and monitor workload.
• Maintain site cleanliness and equipment maintenance.
• Implement measures to reduce damages and losses.
• Hit KPI targets set by the business.

Skills

Task coordination

Team supervision

Health & Safety

Problem solving

Communication

Job description

AO is seeking a Night Shift Supervisor in Crawley to lead the warehouse team during the 20:00–08:00 shift. You will report to the Depot Manager, allocate tasks, monitor KPI performance, ensure safety and compliant operations, and support day-to-day management.

You will manage Team Leaders, oversee task planning, and drive continuous improvement while maintaining high service standards and accurate handovers to the day team.