Night Warehouse Team Leader: Lead, Coach & KPI Drive

Osborne Appointments; Watford; On-site; GBP 32,000 - 39,000; Full time

Benefits offered by this job

Established working environment

Progression opportunities

Training and development opportunities

KPI-driven operation

Job summary

Osborne Appointments are recruiting a Night Shift Warehouse Team Leader to join a established warehouse operation in Watford. The role requires experience leading a small team, coordinating workloads, and ensuring safe, accurate and efficient day-to-day operations on the warehouse floor.

You will spend most of your time on the floor, accountable for KPI performance, stock moves, and coordinating with the Shift Manager.

Qualifications

• Previous warehouse, logistics or distribution experience is essential.
• Experience leading or supervising a team within a fast-paced operational environment is essential.
• Strong leadership and people management skills.
• Experience working within a KPI-driven environment.
• Knowledge of Warehouse Management Systems (WMS).
• Understanding of MHRA regulations, GDP requirements and Health & Safety standards.
• Excellent organisational and time management skills.
• Strong problem-solving and decision-making abilities.
• Excellent verbal and written communication skills.
• Strong attention to detail and commitment to quality.
• Ability to remain calm under pressure and prioritise effectively.

Responsibilities

• Lead, motivate and support a team of 3 warehouse employees to achieve operational targets and maintain high performance standards.
• Spend approximately 80% of the role on the warehouse floor and 20% on warehouse administration.
• Oversee day-to-day warehouse operations, including putting away goods, moving stock between warehouses, picking, packing, replenishment and dispatch.
• Allocate workloads effectively, prioritising time-critical orders and ensuring operational deadlines are met.
• Monitor productivity, quality, attendance and KPIs throughout the shift.
• Manage supplier queries, update warehouse paperwork and maintain accurate operational records.
• Ensure stock movements and WMS transactions are completed accurately and promptly.
• Monitor stock levels, investigate discrepancies and report shortages or operational issues.
• Conduct team briefings and complete accurate shift handovers to ensure effective communication and continuity of operations.
• Coach, train and support team members, including the induction of new employees and ongoing performance management.
• Support attendance management, performance discussions and return-to-work meetings where required.
• Ensure warehouse activities comply with MHRA regulations, GDP, company procedures and Health & Safety requirements.
• Maintain high standards of housekeeping and promote a safe, organised and efficient working environment.
• Support the Shift Manager and Warehouse Operations Manager with operational planning, resource allocation and continuous improvement initiatives.
• Identify opportunities to improve productivity, accuracy, efficiency and service levels.
• Lead by example, promoting teamwork, accountability, professionalism and best practice across the warehouse.
• Undertake any other duties required to support the wider warehouse operation.

Skills

Leadership

People management

WMS knowledge

Regulatory compliance

KPI experience

Communication

Attention to detail

Job description

Osborne Appointments are recruiting a Night Shift Warehouse Team Leader to join a established warehouse operation in Watford. The role requires experience leading a small team, coordinating workloads, and ensuring safe, accurate and efficient day-to-day operations on the warehouse floor.

You will spend most of your time on the floor, accountable for KPI performance, stock moves, and coordinating with the Shift Manager.