Night Shift Team Member

The Rank Group; Greater London; On-site; GBP 18,000 - 24,000; Full time

Job summary

The Rank Group is seeking a friendly Team Member to warmly greet guests, support gameplay on machines, and provide snacks and drinks service. You’ll help create a lively atmosphere from first visit to last spin, following clear standards and escalating issues when needed.

This role requires flexibility to work night shifts and weekends as the venue opening hours extend. Prior hospitality or retail experience is helpful but not essential; full training is provided to get you up to speed on

Qualifications

• Guest-focused approach to ensure a welcoming visit for every customer.
• Clear communication and a can-do attitude on shift.
• Willingness to learn on the job; full training provided.

Responsibilities

• Welcome customers and support play on our machines.
• Keep the venue clean, safe and well-presented during busy periods.
• Assist with snacks and drinks service and improve the guest experience.

Skills

Guest service mindset

Communication skills

Team player

Willingness to learn

Job description

Bring the fun, deliver the service.

As a Team Member, you'll be the friendly face on the floor—welcoming customers, supporting play on our machines, serving snacks & drinks, and helping create a great atmosphere from first visit to last spin. You'll follow clear standards, resolving or escalating issues where needed

***Please note this role operates within our extended venue opening hours, so flexibility will be required to work night shifts including weekends****

Your Impact

• Guest experience: Welcome, support and engage customers so every visit feels enjoyable and seamless.
• Service delivery: Keep the venue clean, safe and well-presented; manage busy periods and ensure standards are kept at all times"
• Machine support: Help customers get started on gaming machines, troubleshoot basic issues, and promote responsible play.
• Safety & compliance: Follow all health & safety, licensing, and safer gambling procedures; confidently engage with customers and challenge where necessary
• team mindset: Work together across the floor, to deliver a consistent, high-quality experience.

You’ll Bring

• • Customer‑first attitude with great people skills; friendly, upbeat, and helpful.
  • Team player energy—clear communication and willingness to learn on shift.
  • Previous experience in hospitality, retail, leisure, or a similar environment is helpful but not essential—full training provided.