Night-Shift Guest Experience Associate

The Rank Group; Greater London; On-site; GBP 18,000 - 24,000; Full time

Job summary

The Rank Group is seeking a friendly Team Member to warmly greet guests, support gameplay on machines, and provide snacks and drinks service. You’ll help create a lively atmosphere from first visit to last spin, following clear standards and escalating issues when needed.

This role requires flexibility to work night shifts and weekends as the venue opening hours extend. Prior hospitality or retail experience is helpful but not essential; full training is provided to get you up to speed on

Qualifications

• Guest-focused approach to ensure a welcoming visit for every customer.
• Clear communication and a can-do attitude on shift.
• Willingness to learn on the job; full training provided.

Responsibilities

• Welcome customers and support play on our machines.
• Keep the venue clean, safe and well-presented during busy periods.
• Assist with snacks and drinks service and improve the guest experience.

Skills

Guest service mindset

Communication skills

Team player

Willingness to learn

Job description

The Rank Group is seeking a friendly Team Member to warmly greet guests, support gameplay on machines, and provide snacks and drinks service. You’ll help create a lively atmosphere from first visit to last spin, following clear standards and escalating issues when needed.

This role requires flexibility to work night shifts and weekends as the venue opening hours extend. Prior hospitality or retail experience is helpful but not essential; full training is provided to get you up to speed on