Team Member

Rank Group; Glasgow; On-site; GBP 14,445 - 20,573; Full time

Benefits offered by this job

50% off food and drinks

Pension & life assurance

Uniform provided

Job summary

Rank Group is looking for a Team Member at Mecca Glasgow who will be the welcoming face of the venue. You will greet and serve customers, ensuring their experience is enjoyable while keeping the venue lively and tidy.

The ideal candidate should have a customer-first attitude and great people skills. Full training will be provided, and the role offers a competitive hourly wage between 8–35 hours per week with various benefits including discounts and pension plans.

Qualifications

• Friendly, upbeat, and helpful demeanor.
• Ability to prioritize in a busy environment.
• Clear communication and willingness to learn.

Responsibilities

• Greet, serve, and support customers.
• Keep the venue tidy and running smoothly.
• Assist customers in understanding games.

Skills

Customer-first attitude

Great people skills

Attention to detail

Team player energy

Job description

Mecca Glasgow Drumchapel, 3 Allerdyce Court, Glasgow, Glasgow City, United Kingdom

Job Description

As a Team Member, you will be the friendly face on the floor – welcoming customers, serving food and drinks, and keeping the venue lively from the first hello to the final game. You will follow clear standards, support across different areas, and escale issues when needed.

Responsibilities

• Guest moments: greet, serve, and support customers so every visit feels special.
• Service delivery: keep queues moving, tables clear, and the venue tidy; reset quickly between sessions.
• Game support: help customers understand how our games work and keep energy high around the venue.
• Safety & compliance: follow health & safety, food hygiene, licensing and safer‑gambling procedures; challenge age‑restricted behaviours confidently; report incidents promptly.
• One‑team mindset: communicate clearly with colleagues and jump in where needed – front of house, floor, food & beverage, cleaning – so service flows smoothly.

Qualifications

• Customer‑first attitude with great people skills: friendly, upbeat, and helpful.
• Pace & focus in a busy environment; organised with good attention to detail.
• Team player energy – clear communication and willingness to learn on shift.
• Experience: previous customer‑service experience in hospitality/retail/leisure is helpful but not essential; full training provided.

Benefits

• Competitive salary: £12.71 per hour with real contracts from 8–35 hours (no zero‑hour contracts).
• Rewards platform and team incentives.
• 50% off food and drinks (you + 3).
• Pension & life assurance.
• Company sick pay.
• Uniform provided.

Equal Opportunity

We are committed to being an inclusive employer, ensuring that we better understand and meet the needs and requirements of our candidates and customers. If you require a reasonable adjustment to be made, please let us know ahead of your interview.