Night Shift Slots Supervisor – Exeter

MERKUR Casino UK; Exeter; On-site; GBP 21,000 - 23,000; Part time

Benefits offered by this job

28 days holiday (including Bank Hols)

Quarterly Bonus Scheme

Excellent Career Progression

Contributory Pension Scheme

Life Assurance

Discounts with high street retailers &

Employee assistance programme

Job summary

MERKUR Slots in Exeter is seeking a Supervisor Nights to join our venue team. This role involves opening, trading and closing the venue, and leading a team to deliver first-class service.

You will manage flexible shifts, including night hours, support the venue manager, ensure standards, and help maximise revenue while upholding safety and compliance.

We offer a competitive pay rate (£13.53–£14.53 per hour), 30 hours per week, 28 days holiday, a quarterly bonus and pension.

Qualifications

• Proven experience as a supervisor or similar role within gaming, retail, hospitality, or similar industry.
• Excellent customer service skills
• Attention to detail
• Experience with leading and mentoring others
• Ability to be flexible and adaptable
• Flexibility to work both day and night shifts (if your venue is a 24-hour operation)
• A willingness to learn and develop

Responsibilities

• To take full responsibility for the opening, trading and closure of the venue.
• Assisting the venue manager in the day-to-day activities of the venue.
• Through regular inspection, ensure that interior/exterior standards are maintained at a high level and that all housekeeping standards are adhered to.
• Establish and maintain customer service standards on behalf of the Company and maximise income wherever possible.
• To implement appropriate marketing/promotional activities to maximise revenue opportunities.
• To assist the senior managers to maximise business opportunities within the venue.
• To ensure venue cash collections are carried out in a timely and accurate manner, in accordance with Company procedures.
• To ensure that all Company security procedures are adhered to by all employees.
• To conduct regular, random checks of floats, keys etc on all employees, taking appropriate action where necessary.
• To always ensure the safety of all employees together with the members of the public visiting the venue.
• Ensure that all daily/weekly/periodical administration is completed at the correct time and to the required standard.
• To deal with the day-to-day problems arising from employees within the venue.
• To ensure a good working environment is established.
• To promote the company in a positive manner when dealing with internal and external customers or at any other opportunity.
• To actively manage and promote safeguarding and social responsibility measures whilst maintaining excellent customer service.
• To actively discourage harassment, bullying, victimisation or discrimination of any kind against employees, management or customers on the grounds of race, sex, disability, age, sexual orientation, religion or belief.

Skills

Supervisor experience

Customer service

Attention to detail

Leading and mentoring

Flexibility

Learning and development

Night shift readiness

Job description

MERKUR Slots in Exeter is seeking a Supervisor Nights to join our venue team. This role involves opening, trading and closing the venue, and leading a team to deliver first-class service.

You will manage flexible shifts, including night hours, support the venue manager, ensure standards, and help maximise revenue while upholding safety and compliance.

We offer a competitive pay rate (£13.53–£14.53 per hour), 30 hours per week, 28 days holiday, a quarterly bonus and pension.