Night Shift Store Lead - Team Leader & Service Coach

Tesco; Penzance; On-site; GBP 21,000 - 23,000; Full time

Job summary

Tesco is seeking a Night Shift Lead to guide the team during evening and overnight hours, driving service excellence and maintaining store standards to ensure a great customer experience.

As the go-to person for day-to-day operations, you will lead across store areas, build inclusive relationships, and step in for the Manager when required. We value confident, clear communicators who model outstanding service and are open to flexible working arrangements.

Qualifications

• Experience leading a team in a fast-paced retail environment.
• Strong communication and customer service skills.
• Ability to inspire and develop colleagues and deliver great service.
• Confident, clear communicator with a positive attitude.

Responsibilities

• Leading the team to deliver a great in-store experience for customers.
• Working across all areas of the store and with colleagues as the go-to person for daily operations.
• Building inclusive relationships to help colleagues perform at their best.
• Confidently leading the store in the Manager’s absence.
• Coaching colleagues and giving feedback to model excellent service.
• Staying curious and seeking opportunities to serve customers, communities, and planet better.

Skills

Leadership

Customer service

Communication

Retail experience

Job description

Tesco is seeking a Night Shift Lead to guide the team during evening and overnight hours, driving service excellence and maintaining store standards to ensure a great customer experience.

As the go-to person for day-to-day operations, you will lead across store areas, build inclusive relationships, and step in for the Manager when required. We value confident, clear communicators who model outstanding service and are open to flexible working arrangements.