Night Shift Store Leader: Service & Growth

Tesco; Royal Tunbridge Wells; On-site; GBP 18,000 - 26,000; Full time

Benefits offered by this job

Night shift premium

Disability Confident Leader emphasis

Job summary

Tesco is seeking a Night Shift Lead to supervise store teams and deliver exceptional customer service in a fast-paced retail environment.

You will manage shift operations, support colleagues, and ensure a smooth handover between teams while maintaining a welcoming and inclusive atmosphere for customers and staff alike.

Working hours include late evenings and overnight shifts, with a guaranteed minimum hours per week and a pay premium for night hours.

Qualifications

• Experience leading small teams in a fast-paced retail setting.
• Strong communication and people skills for daily coaching.
• Customer-focused with ability to coach service excellence.
• Availability for late-evening and overnight shifts.

Responsibilities

• Lead the in-store team to deliver a great customer experience.
• Coordinate across store areas and answer day-to-day queries.
• Foster inclusive relationships that help colleagues perform well.
• Step in as store lead in the Manager’s absence.
• Make flexible operational decisions and adapt to change.
• Coach colleagues, give feedback and model service.
• Identify opportunities to serve customers and communities.
• Guide team in a fast-paced retail environment.
• Be a positive role model delivering outstanding service.
• Maintain open communication to keep the team informed.
• Motivate the team to achieve strong results.

Skills

Team leadership

Customer service

Communication

Retail experience

Job description

Tesco is seeking a Night Shift Lead to supervise store teams and deliver exceptional customer service in a fast-paced retail environment.

You will manage shift operations, support colleagues, and ensure a smooth handover between teams while maintaining a welcoming and inclusive atmosphere for customers and staff alike.

Working hours include late evenings and overnight shifts, with a guaranteed minimum hours per week and a pay premium for night hours.