Night Shift Outbound Supervisor

JD.COM INTERNATIONAL UK LTD; Milton Keynes; On-site; GBP 32,000 - 48,000; Full time

Job summary

JD Logistics is seeking a Night Shift Outbound Supervisor for our busy warehouse operations in Milton Keynes. You will lead the night outbound team, coordinate picking, packing, sorting and dispatch readiness, and ensure on-time customer delivery within strict cut-off times.

You will manage labour, monitor productivity and quality, handle exceptions, and collaborate with Inbound and Inventory teams to keep stock flowing overnight.

Qualifications

• Previous experience supervising an Outbound, Dispatch, Fulfilment or Pick-and-Pack operation.
• Experience in a manual/person-to-goods warehouse, ideally handling medium-size items.
• Experience of an integrated pick-and-pack operation is preferred.
• Strong experience managing warehouse employees, including workforce allocation, attendance and performance.
• Experience working to multiple daily order or dispatch cut-off times in a high-volume environment.
• Good understanding of WMS, handheld scanning systems and warehouse operational processes.
• Strong communication, organisation and problem‑solving skills.
• Able to work 23:00–07:00, including weekends and peak periods where required.

Responsibilities

• Lead and oversee the night-shift Outbound operation, including integrated picking and packing, sorting, staging, loading and dispatch readiness.
• Plan workload and allocate labour according to volume, backlog, staffing levels and multiple daily cut-off times.
• Maintain visibility of each active dispatch wave and prioritise work to protect the most urgent customer and carrier deadlines.
• Monitor productivity, order completion, backlog, quality and dispatch performance; adjust resource allocation and operational priorities where required.
• Manage outbound exceptions, including short picks, missing or damaged stock, mis-sorts, incorrect orders, packing errors, label issues, system issues and late-dispatch risks.
• Work closely with Inbound, Inventory and Transport teams to resolve stock and operational issues affecting order fulfilment.
• Manage employees effectively, including attendance, lateness, task allocation, productivity, performance, coaching and conduct concerns.
• Ensure all employees follow SOPs and maintain required Health & Safety, security, quality and housekeeping standards.
• Support critical outstanding Inbound work, such as replenishment or putaway, and Inventory work, such as urgent stock checks or discrepancy investigations, where these affect Outbound delivery.
• Complete clear handovers covering backlog, cut-off risks, staffing issues, exceptions and priorities for the following shift.

Skills

Outbound supervision

Operations management

Team management

WMS experience

Handheld scanners

Problem solving

Communication

Night shift scheduling

Tools

WMS

Handheld scanners

Job description

Who We Are

At JINGDONG Logistics (JD Logistics), part of JD.com, we are a leading technology-driven supply chain and logistics solutions provider under JD.com. Built on deep expertise in automation, smart fulfilment, and data intelligence, we operate end-to-end logistics services that empower businesses and enhance customer experience. Our integrated networks span warehouse management, line-haul transportation, last-mile delivery, bulky items logistics, cold chain, and cross-border operations, ensuring speed, reliability, and precision at every stage. Our Global Reach JINGDONG Logistics has developed one of the most extensive logistics infrastructures in the world, managing more than 3,600 warehouses with over 34 million square meters of space. Our Global Smart Supply Chain Network combines highly automated warehousing with robust international transportation solutions, enabling seamless cross-border movement. Today, we operate 130+ bonded, direct mail, and overseas warehouses across 23 countries and regions, supported by our global brands, JoyLogistics and JoyExpress, as we continue scaling JD.com’s international logistics footprint. Learn more about who we are and what we do: https://www.jingdonglogistics.com/

What We Offer

Joining JD Logistics means helping shape the future of global supply chain and logistics. You’ll work with smart warehousing, autonomous delivery, and innovative technology that keeps goods moving worldwide. With a competitive salary, great locations, and a supportive, people-first culture, you’ll have the space to take on meaningful challenges, grow your skills, and make a real impact in a fast-evolving industry.

About The Team

You’ll be joining the JINGDONG Logistics team, which values collaboration, ownership, and a commitment to delivering high-quality results in a fast-paced, dynamic environment.

Night Shift Outbound Supervisor

The Night Shift Outbound Supervisor will lead the Outbound operation during the night shift, primarily working 23:00–07:00, within a high-volume medium-size-item e-commerce fulfilment warehouse. This role has primary ownership of Outbound performance, people management and shift execution. The successful candidate must have experience in a manual/person-to-goods, integrated pick-and-pack operation, where associates complete picking and packing within the same workflow. The operation works to multiple order and dispatch cut-off times each day. The Supervisor must control workload by cut-off wave, allocate labour effectively, resolve exceptions quickly and ensure orders are completed accurately and on time. The role will also support completion of any critical remaining Inbound or Inventory tasks during the night shift.

Key Responsibilities

• Lead and oversee the night-shift Outbound operation, including integrated picking and packing, sorting, staging, loading and dispatch readiness.
• Plan workload and allocate labour according to volume, backlog, staffing levels and multiple daily cut-off times.
• Maintain visibility of each active dispatch wave and prioritise work to protect the most urgent customer and carrier deadlines.
• Monitor productivity, order completion, backlog, quality and dispatch performance; adjust resource allocation and operational priorities where required.
• Manage outbound exceptions, including short picks, missing or damaged stock, mis-sorts, incorrect orders, packing errors, label issues, system issues and late-dispatch risks.
• Work closely with Inbound, Inventory and Transport teams to resolve stock and operational issues affecting order fulfilment.
• Manage employees effectively, including attendance, lateness, task allocation, productivity, performance, coaching and conduct concerns.
• Ensure all employees follow SOPs and maintain required Health & Safety, security, quality and housekeeping standards.
• Support critical outstanding Inbound work, such as replenishment or putaway, and Inventory work, such as urgent stock checks or discrepancy investigations, where these affect Outbound delivery.
• Complete clear handovers covering backlog, cut-off risks, staffing issues, exceptions and priorities for the following shift.

Job Qualifications

• Previous experience supervising an Outbound, Dispatch, Fulfilment or Pick-and-Pack operation.
• Experience in a manual/person-to-goods warehouse, ideally handling medium-size items.
• Experience of an integrated pick-and-pack operation is preferred.
• Strong experience managing warehouse employees, including workforce allocation, attendance and performance.
• Experience working to multiple daily order or dispatch cut-off times in a high-volume environment.
• Good understanding of WMS, handheld scanning systems and warehouse operational processes.
• Strong communication, organisation and problem‑solving skills.
• Able to make timely decisions and maintain control in a fast‑paced operational environment.
• Comfortable managing performance through productivity, backlog, quality and service KPIs.
• Able to work 23:00–07:00, including weekends and peak periods where required.

Preferred Experience

• E-commerce or retail fulfilment experience, particularly high-volume B2C operations.
• Experience managing peak volumes, promotions and changing operational priorities.
• Experience supporting Inbound and Inventory activities alongside primary Outbound ownership.
• MHE licences, including Reach Truck, Counterbalance or VNA, would be advantageous.
• Chinese‑English bilingual capability would be an advantage, but is not essential.

At JINGDONG Logistics, we’re committed to building a diverse and inclusive workplace where everyone can thrive.

We’re proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic.

About us

What started as one bold idea in China has grown into one of the world's most trusted technology and supply chain businesses. Today, JD.com (JINGDONG) serves more than700 million customers, using technology, logistics and innovation to create smarter, faster and more connected experiences. From retail and logistics to technology, healthcare and beyond, we're solving real-world challenges and making everyday life easier. As we continue to grow, so do the opportunities for the people who grow with us.

Our global business

Our teams work across 20+ countries and regions, building smarter supply chains and helping businesses and communities connect across borders. From technology hubs and retail operations to logistics networks and corporate teams, we're creating opportunities to learn, collaborate and make an impact on a global scale. Whether you're joining us in Europe, the Middle East, Asia or the Americas, you'll be part of one global team working towards a shared purpose. So let's do this. Let's deliver joy.