Inventory Supervisor

JD.COM INTERNATIONAL UK LTD; Milton Keynes; On-site; GBP 34,000 - 52,000; Full time

Job summary

JINGDONG Logistics is seeking an experienced Inventory Supervisor to join our fast-paced warehouse in Milton Keynes. You will lead daily inventory activities, drive cycle counts, and ensure accuracy of stock records across systems. This role emphasizes collaboration with inbound/outbound teams and a commitment to continuous improvement.

We value attention to detail, strong analytical skills, and hands-on leadership to coach staff and meet KPI targets in a global logistics network.

Qualifications

• Experience in stock control and warehouse operations.
• Strong analytical and problem-solving skills.
• Ability to lead and coach a small team to meet KPIs.

Responsibilities

• Supervise the daily activities of the inventory team and allocate tasks according to operational priorities.
• Ensure inventory records accurately reflect the physical stock held within the warehouse.
• Organise and monitor daily cycle counts, stock checks and full inventory counts.
• Investigate inventory discrepancies, stock shortages, overages and incorrect locations.
• Identify root causes of stock variances and implement corrective and preventative actions.
• Monitor inventory accuracy and ensure agreed inventory KPIs are achieved.
• Lead investigations into major inventory discrepancies and escalate significant risks to management.
• Train, coach and monitor Inventory Controllers / Inventory Operatives to ensure required performance and quality standards.

Skills

Stock control

Team leadership

Analytical thinking

Excel

Attention to detail

Tools

WMS (Warehouse Management System)

Excel

Job description

Who We Are

At JINGDONG Logistics (JD Logistics), part of JD.com, we are a leading technology-driven supply chain and logistics solutions provider under JD.com. Built on deep expertise in automation, smart fulfilment, and data intelligence, we operate end-to-end logistics services that empower businesses and enhance customer experience. Our integrated networks span warehouse management, line- haul transportation, last-mile delivery, bulky items logistics, cold chain, and cross-border operations, ensuring speed, reliability, and precision at every stage. Our Global Reach JINGDONG Logistics has developed one of the most extensive logistics infrastructures in the world, managing more than 3,600 warehouses with over 34 million square meters of space. Our Global Smart Supply Chain Network combines highly automated warehousing with robust international transportation solutions, enabling seamless cross-border movement. Today, we operate 130+ bonded, direct mail, and overseas warehouses across 23 countries and regions, supported by our global brands, JoyLogistics and JoyExpress, as we continue scaling JD.com’s international logistics footprint. Learn more about who we are and what we do: https://www.jingdonglogistics.com/

What We Offer

Joining JD Logistics means helping shape the future of global supply chain and logistics. You’ll work with smart warehousing, autonomous delivery, and innovative technology that keeps goods moving worldwide. With a competitive salary, great locations, and a supportive, people-first culture, you’ll have the space to take on meaningful challenges, grow your skills, and make a real impact in a fast-evolving industry.

About The Team

You’ll be joining the JINGDONG Logistics team, which values collaboration, ownership, and a commitment to delivering high-quality results in a fast-paced, dynamic environment.

Key Responsibilities

• Supervise the daily activities of the inventory team and allocate tasks according to operational priorities.
• Ensure inventory records accurately reflect the physical stock held within the warehouse.
• Organise and monitor daily cycle counts, stock checks and full inventory counts.
• Investigate inventory discrepancies, stock shortages, overages and incorrect locations.
• Identify root causes of stock variances and implement corrective and preventative actions.
• Monitor inventory accuracy and ensure agreed inventory KPIs are achieved.
• Manage stock adjustments and ensure all adjustments are properly investigated, documented and approved.
• Monitor inbound, put-away, replenishment, picking, returns and stock-transfer activities that may impact inventory accuracy.
• Work closely with Inbound, Outbound, Quality, Operations and Systems teams to resolve inventory issues.
• Identify aged, damaged, blocked or unidentified stock and coordinate appropriate action.
• Monitor warehouse locations and ensure stock is stored in the correct system and physical location.
• Ensure inventory processes are completed in accordance with company SOPs and internal control requirements.
• Review inventory reports and analyse trends, recurring discrepancies and operational risks.
• Prepare daily, weekly and monthly inventory performance reports.
• Lead investigations into major inventory discrepancies and **escalate** significant risks to management.
• Train, coach and monitor Inventory Controllers / Inventory Operatives to ensure required performance and quality standards.
• Support the onboarding and training of new team members.
• Monitor team attendance, productivity and performance, and **escalate** performance issues where required.
• Ensure compliance with Health & Safety requirements and warehouse procedures.
• Support continuous improvement projects to improve inventory accuracy, efficiency and warehouse processes.

Requirements

• Previous experience in inventory control, stock control or warehouse operations.
• Previous supervisory or Team Leader experience is preferred.
• Strong understanding of warehouse inventory processes, including cycle counting, stock adjustment and discrepancy investigation.
• Good analytical and problem-solving skills.
• Strong attention to detail and ability to identify inventory risks and discrepancies.
• Experience using WMS or warehouse inventory management systems.
• Good Excel and reporting skills.
• Strong communication and team-management skills.
• Ability to work effectively in a fast-paced warehouse environment.
• Ability to coordinate with multiple operational departments and manage competing priorities.

Equal Opportunity Statement

At JINGDONG Logistics, we’re committed to building a diverse and inclusive workplace where everyone can thrive. We’re proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic.

About us

What started as one bold idea in China has grown into one of the world's most trusted technology and supply chain businesses. Today, JD.com (JINGDONG) serves more than700 million customers, using technology, logistics and innovation to create smarter, faster and more connected experiences. From retail and logistics to technology, healthcare and beyond, we're solving real-world challenges and making everyday life easier. As we continue to grow, so do the opportunities for the people who grow with us.

Our global business

Our teams work across 20+ countries and regions, building smarter supply chains and helping businesses and communities connect across borders. From technology hubs and retail operations to logistics networks and corporate teams, we're creating opportunities to learn, collaborate and make an impact on a global scale. Whether you're joining us in Europe, the Middle East, Asia or the Americas, you'll be part of one global team working towards a shared purpose. So let's do this. Let's deliver joy.