Night Shift: Outbound Quality Lead & Loading Coach

AO RETAIL LIMITED; City Of London; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

31 days holiday

At least 5% contribution pension

Healthcare Cashback Scheme

Exclusive Staff Discount

Enhanced Maternity, Paternity and Adop

Expression of wish service

Make a difference days (x2 fully paid)

Share-save Scheme

Job summary

AO Retail Limited is seeking an Outbound Quality Lead to support our warehouse loading operations during the night shift. You will drive safety, efficiency, and compliance across the team, acting as a key link between frontline colleagues and management while coaching staff to uphold high standards throughout the operation.

The role focuses on leading with a hands-on approach, enforcing rules, improving processes, and delivering clear inductions and retraining where needed.

Qualifications

• Strong communication skills and ability to coach and give constructive feedback.
• Ability to work independently and as part of a team.
• High attention to detail and consistency in work.
• Basic understanding of warehouse systems and tools.

Responsibilities

• Lead and support the loading operation with a hands-on approach.
• Manage trailer operations, ensuring accurate timings and safety compliance.
• Maintain bay flow and manage lane conditions to reduce congestion.
• Enforce site rules, warehouse standards, and handling practices.
• Deliver clear and confident inductions to new starters.
• Conduct retraining and audits for staff needing support.
• Coach team members to load trailers safely and correctly.
• Communicate operational concerns and suggest improvements to managers.
• Join weekly calls with depot management to review and improve performance.

Job description

AO Retail Limited is seeking an Outbound Quality Lead to support our warehouse loading operations during the night shift. You will drive safety, efficiency, and compliance across the team, acting as a key link between frontline colleagues and management while coaching staff to uphold high standards throughout the operation.

The role focuses on leading with a hands-on approach, enforcing rules, improving processes, and delivering clear inductions and retraining where needed.