Night Shift Outbound Lead — High-Volume Fulfillment

JD.COM INTERNATIONAL UK LTD; Milton Keynes; Vor Ort; GBP 32.000 - 48.000; Vollzeit

Zusammenfassung

JD Logistics is seeking a Night Shift Outbound Supervisor for our busy warehouse operations in Milton Keynes. You will lead the night outbound team, coordinate picking, packing, sorting and dispatch readiness, and ensure on-time customer delivery within strict cut-off times.

You will manage labour, monitor productivity and quality, handle exceptions, and collaborate with Inbound and Inventory teams to keep stock flowing overnight.

Qualifikationen

• Previous experience supervising an Outbound, Dispatch, Fulfilment or Pick-and-Pack operation.
• Experience in a manual/person-to-goods warehouse, ideally handling medium-size items.
• Experience of an integrated pick-and-pack operation is preferred.
• Strong experience managing warehouse employees, including workforce allocation, attendance and performance.
• Experience working to multiple daily order or dispatch cut-off times in a high-volume environment.
• Good understanding of WMS, handheld scanning systems and warehouse operational processes.
• Strong communication, organisation and problem‑solving skills.
• Able to work 23:00–07:00, including weekends and peak periods where required.

Aufgaben

• Lead and oversee the night-shift Outbound operation, including integrated picking and packing, sorting, staging, loading and dispatch readiness.
• Plan workload and allocate labour according to volume, backlog, staffing levels and multiple daily cut-off times.
• Maintain visibility of each active dispatch wave and prioritise work to protect the most urgent customer and carrier deadlines.
• Monitor productivity, order completion, backlog, quality and dispatch performance; adjust resource allocation and operational priorities where required.
• Manage outbound exceptions, including short picks, missing or damaged stock, mis-sorts, incorrect orders, packing errors, label issues, system issues and late-dispatch risks.
• Work closely with Inbound, Inventory and Transport teams to resolve stock and operational issues affecting order fulfilment.
• Manage employees effectively, including attendance, lateness, task allocation, productivity, performance, coaching and conduct concerns.
• Ensure all employees follow SOPs and maintain required Health & Safety, security, quality and housekeeping standards.
• Support critical outstanding Inbound work, such as replenishment or putaway, and Inventory work, such as urgent stock checks or discrepancy investigations, where these affect Outbound delivery.
• Complete clear handovers covering backlog, cut-off risks, staffing issues, exceptions and priorities for the following shift.

Kenntnisse

Outbound supervision

Operations management

Team management

WMS experience

Handheld scanners

Problem solving

Communication

Night shift scheduling

Tools

WMS

Handheld scanners

Jobbeschreibung

JD Logistics is seeking a Night Shift Outbound Supervisor for our busy warehouse operations in Milton Keynes. You will lead the night outbound team, coordinate picking, packing, sorting and dispatch readiness, and ensure on-time customer delivery within strict cut-off times.

You will manage labour, monitor productivity and quality, handle exceptions, and collaborate with Inbound and Inventory teams to keep stock flowing overnight.