Night-Shift Outbound Ops Lead

Jingdong Development France; Milton Keynes; On-site; GBP 32,000 - 42,000; Full time

Job summary

JINGDONG Logistics is seeking a Night Shift Outbound Supervisor to lead the outbound operation during the night shift (23:00–07:00) at a high-volume e-commerce fulfilment warehouse. You will own outbound performance, people management, and shift execution to meet tight dispatch deadlines.

The role requires hands-on experience in manual pick-and-pack workflows, coordinating with Inbound and Inventory teams, and ensuring safety and SOP compliance while adapting to fluctuating daily cut-offs.

Qualifications

• Previous experience supervising an Outbound, Dispatch, Fulfilment or Pick-and-Pack operation.
• Experience in a manual/person-to-goods warehouse, ideally handling medium-size items.
• Experience of an integrated pick-and-pack operation is preferred.
• Strong experience managing warehouse employees, including workforce allocation, attendance and performance.
• Experience working to multiple daily order or dispatch cut-off times in a high-volume environment.
• Good understanding of WMS, handheld scanning systems and warehouse operational processes.
• Strong communication, organisation and problem-solving skills.
• Able to work 23:00-07:00

Responsibilities

• Lead and oversee the night-shift Outbound operation, including integrated picking and packing, sorting, staging, loading and dispatch readiness.
• Plan workload and allocate labour according to volume, backlog, staffing levels and multiple daily cut-off times.
• Maintain visibility of each active dispatch wave and prioritise work to protect the most urgent customer and carrier deadlines.
• Monitor productivity, order completion, backlog, quality and dispatch performance; adjust resource allocation and operational priorities where required.
• Manage outbound exceptions, including short picks, missing or damaged stock, mis-sorts, incorrect orders, packing errors, label issues, system issues and late-dispatch risks.
• Work closely with Inbound, Inventory and Transport teams to resolve stock and operational issues affecting order fulfilment.
• Manage employees effectively, including attendance, lateness, task allocation, productivity, performance, coaching and conduct concerns.
• Ensure all employees follow SOPs and maintain required Health & Safety, security, quality and housekeeping standards.
• Support critical outstanding Inbound work, such as replenishment or putaway, and Inventory work, such as urgent stock checks or discrepancy investigations, where these affect Outbound delivery.
• Complete clear handovers covering backlog, cut-off risks, staffing issues, exceptions and priorities for the following shift.

Skills

Outbound supervision

Dispatch operations

Fulfilment operations

Warehouse staff management

WMS experience

Problem solving

Communication skills

Job description

JINGDONG Logistics is seeking a Night Shift Outbound Supervisor to lead the outbound operation during the night shift (23:00–07:00) at a high-volume e-commerce fulfilment warehouse. You will own outbound performance, people management, and shift execution to meet tight dispatch deadlines.

The role requires hands-on experience in manual pick-and-pack workflows, coordinating with Inbound and Inventory teams, and ensuring safety and SOP compliance while adapting to fluctuating daily cut-offs.