Shift Operation Manager - Outbound

JD.COM; Milton Keynes; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading logistics company in Milton Keynes is seeking an experienced Shift Operations Manager for its Outbound Team. This role involves overseeing warehouse operations, managing a team of supervisors, and ensuring operational efficiency. The ideal candidate will have 3-5 years of warehouse experience, strong leadership skills, and a focus on continuous improvement. Flexibility for rotating shifts is necessary.

Qualifications

• 3–5 years of experience in warehouse or fulfilment centre operations.
• Proven track record in leading large teams.
• Proficient in operational reporting tools.

Responsibilities

• Oversee end-to-end shift operations within the fulfilment centre.
• Lead a team to achieve performance targets for productivity and accuracy.
• Monitor real-time operational KPIs to resolve bottlenecks.

Skills

Team management

Operational efficiency

Problem-solving

Leadership skills

Analytical abilities

Tools

Warehouse Management Systems (WMS)

Job description

Shift Operations Manager - Outbound

Location: Milton Keynes, England, United Kingdom

At Joy Logistics, the supply chain and logistics arm of JD.com, we are seeking an experienced Warehouse Shift Operations Manager for our Outbound Team, to oversee the efficient operations of our new warehouse facilities.

The successful candidate will be responsible for team management and site operations, overseeing on‑site operational results, driving productivity improvement, resource allocation, and ensuring efficiency and compliance. The role also includes talent development, promotion readiness, and performance evaluation.

Key Responsibilities

• Oversee and coordinate end-to-end shift operations within the fulfilment centre, ensuring seamless execution of receiving, put‑away, picking, packing, and shipping activities.
• Lead a team of shift supervisors and warehouse associates to achieve performance targets in productivity, accuracy, and on‑time order fulfilment.
• Monitor real‑time operational KPIs such as order accuracy, shift throughput, and dock utilization; identify and resolve bottlenecks promptly.
• Implement and sustain continuous improvement initiatives aligned with JD.com’s operational excellence standards (Lean / Kaizen / 5S).
• Ensure strict adherence to safety protocols, conducting regular shift audits and safety briefings.
• Collaborate with cross‑functional teams (Inventory Control, Planning, Transportation, HR) to maintain smooth shift transitions and consistent operational flow.
• Manage labour allocation and resource planning across shifts to meet daily volume fluctuations.
• Train, coach, and develop team members to enhance performance, build engagement, and promote internal talent development.
• Ensure compliance with warehouse SOPs, WMS processes, and JD.com’s quality and service standards.

Job Requirements

• Minimum 3–5 years of experience in warehouse, logistics, or fulfilment centre operations, preferably in an e‑commerce or fast‑moving consumer goods environment.
• Experience in inventory is desirable.
• Proven track record in leading large teams in a shift‑based operation.
• Proficient in Warehouse Management Systems (WMS) and operational reporting tools.
• Strong analytical and problem‑solving abilities; capable of making quick, data‑driven decisions under pressure.
• Excellent leadership, communication, and team‑building skills.
• Results‑oriented mindset with a focus on continuous improvement and operational excellence.
• Fluent in English, both written and spoken.
• Flexibility to work rotating shifts, including nights and weekends, as required by operational demands.