Night Shift Operations Leader

Whistl UK Ltd; Wellingborough; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

23 days' annual leave

Company Pension

Long service rewards: both financial &

Health cash plan

Life assurance scheme

Critical Illness cover

Prestige benefits portal

Career development opportunities

Employee Assistance Programme

Job summary

Whistl UK Ltd in Wellingborough is seeking a proactive Shift Manager to lead depot operations, supervise staff, and ensure efficient, cost-effective processes across shifts.

You will oversee KPI performance, coach team members, and deputise for the Operations Manager while maintaining safety and high service standards for customers.

The role offers development opportunities within a market-leading logistics provider.

Qualifications

• Strong verbal & written communication skills.
• Experience in a similar operational environment, including managing a team.
• Decision-making & problem-solving abilities.
• Skilled in team motivation, task prioritisation, and organisation.
• Knowledge of risk assessments & health & safety protocols.
• Proficient in MS Office (Excel, Word, Outlook) and other IT systems for performance monitoring.
• Flexible approach, with willingness to work across shifts and multiple locations when required.

Responsibilities

• Oversee shift processes, ensuring compliance with SLAs and SOPs.
• Support shift supervisors in managing resources, workflows, and stakeholder coordination, allocating shift resources efficiently to balance cost control with service quality.
• Communicate effectively with teams, providing clear updates on performance and objectives.
• Monitor attendance, conduct, and performance, offering coaching and development, and ensure staff receive proper training.
• Deputise for the Operations Manager when needed.
• Maintain strong relationships with internal and external stakeholders, understand customer needs, ensuring smooth operations and quick issue resolution.
• Ensure all staff follow Health & Safety policies and record and report incidents accurately.
• Manage and report on consumables, ensuring optimal usage and availability.

Skills

Communication

Team leadership

Decision making

Team motivation

Prioritisation

Organisation

MS Office

Excel

Flexibility

Tools

MS Office Tools

Job description

Whistl UK Ltd in Wellingborough is seeking a proactive Shift Manager to lead depot operations, supervise staff, and ensure efficient, cost-effective processes across shifts.

You will oversee KPI performance, coach team members, and deputise for the Operations Manager while maintaining safety and high service standards for customers.

The role offers development opportunities within a market-leading logistics provider.