Night Shift Leader — Retail Team Lead

Tesco Retail; Dungannon; On-site; GBP 21,000 - 25,000; Full time

Job summary

Tesco is seeking a Shift Leader to join our store team and manage duty shifts, ensuring a clean, well-stocked store and superb customer service. You will lead a diverse team, coach colleagues, and respond to daily operational needs to enhance the shopping experience.

Ideal candidates are motivated, service-oriented, and able to communicate clearly with staff and customers, while maintaining store safety standards and achieving performance goals.

Qualifications

• 18 years or older to apply.

Responsibilities

• Work in a fast-paced retail environment, with bags of variety.
• Take ownership of running duty shifts, coordinating the team to deliver a clean, well-stocked store that exceeds customer expectations
• Be there for customers, listening to them and helping to make sure they leave the store with what they came for
• Look for ways to improve service, including coaching your colleagues and giving feedback to the team
• Guide and support your colleagues in-store, making sure it stays a safe place to work and shop
• Maintain a great understanding of how your store is performing, and assist managers in delivering any actions that help improve the running of the store
• Lead from the front, and set a great example for your colleagues in everything you do
• Coordinating the store team to deliver an easy, fuss-free shopping experience for customers
• Supporting your colleagues, ensuring they deliver daily priorities and take regular breaks
• Opening and closing the store, and completing duty cover, ensuring all decisions made are right for everyone's safety
• Being the go-to person for colleagues in the absence of a manager for day-to-day queries
• Making sure the store is always clean, tidy, and well-presented
• Supporting managers to coordinate seasonal, community and charity events
• Contributing to a great team atmosphere, that is inclusive of everyone
• Providing great customer service, by listening to our customers and putting them first in everything you do
• Keeping the team well-informed and up to speed on any communications, changes, or updates
• Staying knowledgeable about store performance, and looking for ways to improve and simplify operations
• Coordinating store improvements, and removing any obstacles that might be getting in the way of great service
• Following health and safety routines and procedures, and ensuring colleagues do the same
• Recognising and celebrating colleagues within the team who are providing great service
• To be a great role model, by always giving thoughtful customer service that ensures every customers needs are met
• To build strong, long-lasting relationships with colleagues to create a positive and inclusive team atmosphere that encourages everyone to do their best work
• To be a clear communicator, comfortable with using a variety of methods to keep your team well-informed and up to date
• To be comfortable taking the lead, and overseeing the store in the absence of your Manager
• To be a good decision maker, who is flexible in the way you think, and comfortable handling change to ensure everything we do is right for customers and colleagues
• To be motivating, so you can inspire your team to deliver beyond expectations
• To be curious, and always on the lookout for ideas and opportunities to serve our customers, communities, and planet a little better every day

Job description

Tesco is seeking a Shift Leader to join our store team and manage duty shifts, ensuring a clean, well-stocked store and superb customer service. You will lead a diverse team, coach colleagues, and respond to daily operational needs to enhance the shopping experience.

Ideal candidates are motivated, service-oriented, and able to communicate clearly with staff and customers, while maintaining store safety standards and achieving performance goals.