Night Shift Team Leader – Retail Service & Growth

Tesco UK; Liverpool; On-site; GBP 22,000 - 26,000; Full time

Job summary

Tesco UK is hiring for a Night Shift Lead. The role centers on guiding the store team, delivering exceptional customer service, and maintaining smooth daily operations during night shifts. You’ll coach colleagues, handle in-store queries, and act as a reliable leader in the Manager’s absence.

Applicants should be 18+, prepared for night hours, and committed to inclusive teamwork and flexible work patterns. Tesco values diverse, supportive teams and community-minded service.

Qualifications

• Experience leading a team in fast-paced retail.
• Strong communication and customer service mindset.
• Ability to work night shifts.
• Be 18 or over to apply.
• Flexible and inclusive approach.

Responsibilities

• Lead the team to deliver a great in-store customer experience.
• Be the go-to person for day-to-day operational queries across store areas.
• Coach colleagues and model excellent service.
• Lead the store in the Manager’s absence when required.
• Communicate clearly to keep the team informed and aligned.
• Support customers, communities and the planet through everyday actions.
• Foster an inclusive, collaborative team environment.

Skills

Team leadership

Customer service

Communication

Coaching

Problem solving

Job description

Tesco UK is hiring for a Night Shift Lead. The role centers on guiding the store team, delivering exceptional customer service, and maintaining smooth daily operations during night shifts. You’ll coach colleagues, handle in-store queries, and act as a reliable leader in the Manager’s absence.

Applicants should be 18+, prepared for night hours, and committed to inclusive teamwork and flexible work patterns. Tesco values diverse, supportive teams and community-minded service.