Night Shift Keyholder — Open/Close, Lead Customer Delight

Merkur Slots UK Limited; Preston; On-site; GBP 18,000 - 19,000; Full time

Benefits offered by this job

28 days holiday

Bonus scheme

Career progression

Pension scheme

Life assurance

Shopping discounts

Employee assistance

Job summary

Merkur Slots UK Limited is seeking a Keyholder Nights in Preston to help deliver a warm, high‑quality gaming experience. You will be responsible for opening, trading and closing the venue in the venue manager's absence, while maintaining standards and customer service.

With 40 hours per week and pay from £13.08 to £14.08 per hour (night rate to £14.08 between 23:00 and 06:00), you will join a leading high street gaming brand that values training, progression and a supportive team environment.

Qualifications

• Experience in retail, hospitality or gambling in a similar role.
• Willing to learn and progress within the company.
• Able to support training of others.
• Experienced in cash handling.
• Industry and compliance training will be provided.

Responsibilities

• Open, trade and close the venue in the absence of the Venue/Assistant Manager.
• Maintain housekeeping to a high standard and clean gaming areas.
• Issue change and manage float according to procedures.
• Assist with bingo, catering or other duties as required.
• Payout for machine faults with authorisation from management.
• Monitor customer behaviour and report suspicious activity.
• Ensure health and safety procedures are followed.
• Assist with administration and promotional activities.
• Deliver high standards of customer service and customer delight.
• Promote Responsible Gambling awareness.

Skills

Cash handling

Customer service

Team leadership

Role model

Learning and training

Job description

Merkur Slots UK Limited is seeking a Keyholder Nights in Preston to help deliver a warm, high‑quality gaming experience. You will be responsible for opening, trading and closing the venue in the venue manager's absence, while maintaining standards and customer service.

With 40 hours per week and pay from £13.08 to £14.08 per hour (night rate to £14.08 between 23:00 and 06:00), you will join a leading high street gaming brand that values training, progression and a supportive team environment.