Keyholder – Elevate Guest Experience (Night Shift)

Merkur Slots UK Limited; Coventry; On-site; GBP 18,000 - 19,000; Full time

Benefits offered by this job

28 days holiday

Quarterly Bonus Scheme

Career progression opportunities

Contributory Pension Scheme

Life Assurance

Retail discounts

Employee assistance programme

Job summary

MERKUR Slots UK Ltd in Coventry is hiring a Keyholder to manage opening and closing, cash handling, and high‑quality customer service in a busy gaming venue. You will support training, maintain health and safety standards, and help run promotions while delivering an exceptional guest experience.

The role offers a clear career path within a leading high street gaming brand, with a quarterly bonus scheme, pension, and life assurance. Previous retail/hospitality/gambling experience is valued.

Qualifications

• Experience in a similar role in retail, hospitality or gambling sector.
• Willingness to learn and progress.
• Willingness to support training of others.
• Be a role model for the team.
• Experience in cash handling.
• Industry and compliance training will be given.

Responsibilities

• Open, trade and close the venue when the Venue Manager is absent.
• Maintain high venue housekeeping and cleaning of gaming equipment.
• Provide change and manage personal float per procedures.
• Assist with bingo, catering or other duties as directed.
• Payout for machine faults when authorised by the Venue Manager.
• Monitor customer behaviour and report suspicious activity.
• Follow health and safety procedures and report hazards.
• Help with administration and ensure accuracy.
• Support promotions and deliver customer delight.
• Handle customer complaints promptly with management.
• Maintain presentation and adhere to dress code.
• Promote Responsible Gambling practices.

Skills

Retail experience

Hospitality experience

Gambling sector experience

Cash handling

Willing to learn

Training others

Job description

MERKUR Slots UK Ltd in Coventry is hiring a Keyholder to manage opening and closing, cash handling, and high‑quality customer service in a busy gaming venue. You will support training, maintain health and safety standards, and help run promotions while delivering an exceptional guest experience.

The role offers a clear career path within a leading high street gaming brand, with a quarterly bonus scheme, pension, and life assurance. Previous retail/hospitality/gambling experience is valued.