Slots Keyholder: Lead Guest Experience & Operations

MERKUR Casino UK; England; Hybrid; GBP 19.000 - 21.000; Vollzeit

Benefits dieser Stelle

28 days holiday (including Bank HOLIDa

Zusammenfassung

Merkur Slots is hiring a Keyholder in Hayes to join a market-leading brand in High Street gaming. You will help open and close the venue, ensure clean gaming areas, handle cash, and support customer service to create a welcoming atmosphere.

The role requires flexibility for weekends and bank holidays, with a 40-hour week and a pay rate between £13.60 and £15.10 per hour, including a higher night rate. Training and progression opportunities are available.

Qualifikationen

• Experience in retail, hospitality or gambling sectors.
• Willingness to learn and progress within the role.
• Ability to support training of colleagues.
• Be a role model for the team and maintain high standards.
• Experienced in cash handling with accuracy and integrity.
• Industry and compliance training will be provided.

Aufgaben

• Open, trade and close the venue in the absence of senior staff.
• Keep venue housekeeping and gaming areas clean and tidy.
• Provide customers with change and manage float per procedures.
• Assist with bingo, catering or other duties as directed.
• Pay out for machine faults when authorised by management.
• Monitor customer behaviour and report suspicious activity.
• Follow health and safety procedures and report hazards.
• Support administration tasks to achieve 100% accuracy.
• Help promotions run smoothly and deliver customer delight.
• Maintain high personal presentation and company dress code.

Kenntnisse

Cash handling

Communication

Customer service

Teamwork

Training others

Retail experience

Jobbeschreibung

Merkur Slots is hiring a Keyholder in Hayes to join a market-leading brand in High Street gaming. You will help open and close the venue, ensure clean gaming areas, handle cash, and support customer service to create a welcoming atmosphere.

The role requires flexibility for weekends and bank holidays, with a 40-hour week and a pay rate between £13.60 and £15.10 per hour, including a higher night rate. Training and progression opportunities are available.