Nightshift Keyholder: Lead Guest Experience & Ops

MERKUR Casino UK; United Kingdom; Teletrabalho; GBP 18 000 - 20 000; Tempo parcial

Vantagens oferecidas por esta oferta de emprego

28 days holiday including Bank Holiday

Quarterly Bonus Scheme

Contributory Pension Scheme

Life Assurance

Discounts with high street retailers &

Employee assistance programme

Resumo da oferta

MERKUR Casino UK is seeking a dedicated Keyholder for night shifts at Paragon, to open, trade and close the venue in the manager's absence. You will help maintain pristine gaming floors and ensure cash handling is accurate and secure.

You will mentor colleagues, deliver first-class customer service, monitor behaviour, and assist with promotions while upholding health and safety and responsible gambling procedures.

Qualificações

• Experience in retail, hospitality or gambling sector.
• Flexible rota including weekends and bank holidays.
• Ability to learn quickly and support training.
• Strong communication and customer service skills.

Responsabilidades

• Open, trade and close the venue in the absence of the Venue Manager/Assistant Manager.
• Maintain high housekeeping standards of gaming equipment, floors and surfaces.
• Issue change and manage personal float according to procedures.
• Support bingo, catering or other duties as required by the Venue/Duty Manager.
• Payout for machine faults when authorised by the Venue/Duty Manager.
• Monitor customer behaviour and report suspicious/disruptive activity.
• Adhere to health and safety procedures and report hazards.
• Assist with admin to achieve 100% accuracy.
• Support promotions to run smoothly and drive customer delight.
• Ensure customer service aligns with company standards and addresses complaints promptly.
• Maintain high personal presentation per dress code.
• Promote Responsible Gambling procedures.

Conhecimentos

Retail experience

Hospitality experience

Cash handling

Team leadership

Customer service

Descrição da oferta de emprego

MERKUR Casino UK is seeking a dedicated Keyholder for night shifts at Paragon, to open, trade and close the venue in the manager's absence. You will help maintain pristine gaming floors and ensure cash handling is accurate and secure.

You will mentor colleagues, deliver first-class customer service, monitor behaviour, and assist with promotions while upholding health and safety and responsible gambling procedures.