Nightshift Venue Keyholder — Gaming & Customer Experience

Merkur Slots UK Limited; Hull and East Yorkshire; On-site; GBP 18,000 - 19,000; Part time

Benefits offered by this job

28 days holiday (including Bank/Holyd)

Quarterly Bonus Scheme

Excellent Career Progression Opportuni

Contributory Pension Scheme

Life Assurance

Discounts with high street retailers

Employee assistance programme

Job summary

Merkur Slots UK Limited is seeking a Keyholder Nights at Endike Road, Hull. The role involves opening, trading and closing duties on a rota that includes weekends and Bank Holidays, with a focus on delivering excellent customer service in a high street gaming environment.

You will handle cash, support training of others and contribute to a safe, compliant, and welcoming venue. A strong team spirit and proactive approach are essential.

Qualifications

• Experience working in a similar role in retail, hospitality or gambling sector.

Responsibilities

• Take full responsibility for opening, trading and closing of the venue in the absence of the Venue Manager/Assistant Manager.
• Ensure high standard housekeeping and cleanliness of gaming equipment, floors and surfaces.
• Issue customers with change and manage personal float according to procedures.
• Assist with bingo, catering or other duties as directed by the Venue/Duty Manager.
• Payout for machine faults when authorised by the Venue/Duty Manager.
• Monitor customer behaviour and report suspicious or disruptive activity to management.
• Adhere to health and safety procedures and report hazards.
• Assist with administration to 100% accuracy.
• Help promotions run smoothly and ensure customer service meets company standards.

Skills

Retail experience

Cash handling

Team player

Willing to learn

Job description

Merkur Slots UK Limited is seeking a Keyholder Nights at Endike Road, Hull. The role involves opening, trading and closing duties on a rota that includes weekends and Bank Holidays, with a focus on delivering excellent customer service in a high street gaming environment.

You will handle cash, support training of others and contribute to a safe, compliant, and welcoming venue. A strong team spirit and proactive approach are essential.