Night Shift Guest Services Associate | Part-Time, Flexible Hours

RBH Hospitality Management Ltd; Glasgow; On-site; GBP 12,000 - 18,000; Part time

Benefits offered by this job

Discounted hotel room rates for you &

An additional days leave for your BD

Job summary

RBH Hospitality Management Ltd's AC Hotel Glasgow is seeking a dedicated night team member to ensure a smooth, safe and welcoming stay for guests while the city sleeps.

This part-time role (24 hours per week across 3 shifts) involves greeting late-arriving guests, handling check-ins and check-outs, completing nightly audits, responding to guest requests, and keeping public areas tidy for a fresh start in the morning.

Qualifications

• Natural night owl who’s comfortable working through late hours.
• Friendly and welcoming, ready to offer service with a smile—even at 3 a.m.
• Good with numbers and detail-oriented, especially auditing and nightly reports.
• Reliable and calm under pressure, able to manage guest needs.
• Team player who can work independently, supporting the morning shift.
• High energy and adaptability for night shifts.

Responsibilities

• Welcome late-arriving guests with a friendly smile and help them settle in, handling check-ins, check-outs, and everything in between.
• Handle night audits and end-of-day reports, keeping things organised and ready for the morning crew.
• Be the go-to for any guest requests during the night, whether it’s room service or an extra pillow.
• Keep the lobby and public areas tidy and welcoming, setting up the hotel for a fresh start each morning.
• Monitor safety and security through regular checks, making sure guests enjoy a peaceful night’s stay.

Job description

RBH Hospitality Management Ltd's AC Hotel Glasgow is seeking a dedicated night team member to ensure a smooth, safe and welcoming stay for guests while the city sleeps.

This part-time role (24 hours per week across 3 shifts) involves greeting late-arriving guests, handling check-ins and check-outs, completing nightly audits, responding to guest requests, and keeping public areas tidy for a fresh start in the morning.