Restaurant Supervisor - Lead Service & Guest Experience

Thefellowshouse; Cambridge; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Comprehensive salary package

Go Hilton Travel Programme access

50% F&B discount in Hilton hotels

Staff meals & hot drinks on shift

Career Development

Learning & development opportunities

Job summary

The Fellows House in Cambridge is seeking a Food & Beverage Supervisor to lead the Folio restaurant team and deliver memorable guest experiences.

You will report to the Restaurant & Bar Manager, supervise service, train staff, manage stock, and uphold the highest standards of hospitality in a fast-paced, guest-focused environment.

Prior F&B hotel or restaurant supervisory experience, fluent English, and strong communication are essential to succeed in this role in Cambridge.

Qualifications

• UK citizen or valid work permit.
• Experience as a team leader or supervisor in a busy restaurant.
• Fluent English and excellent communication skills.
• Previous Food & Beverage hotel or Restaurant experience is desired.
• Previous experience in a high volume/ fast paced environment.
• Proficient numeracy and literacy skills.

Responsibilities

• Lead breakfact, lunch and/or dinner service on the floor within our Sage and Folio outlets.
• Ensure high level of customer satisfaction and take action when required.
• Resolve complaints or issues guests might have.
• Supervise and train team members to ensure their performance is up to standards required.
• Stock level management and ordering.
• Welcome, greet, and look after guests from the moment they arrive in the restaurant until they leave.

Skills

Team leadership

Communication skills

Numeracy skills

Literacy skills

High volume environment

Job description

The Fellows House in Cambridge is seeking a Food & Beverage Supervisor to lead the Folio restaurant team and deliver memorable guest experiences.

You will report to the Restaurant & Bar Manager, supervise service, train staff, manage stock, and uphold the highest standards of hospitality in a fast-paced, guest-focused environment.

Prior F&B hotel or restaurant supervisory experience, fluent English, and strong communication are essential to succeed in this role in Cambridge.