Guest Experience Associate — Nights & Weekends

The Rank Group; Greater London; On-site; GBP 18,000 - 23,000; Full time

Job summary

The Rank Group in Greater London is seeking a Team Member to welcome customers, assist on gaming machines, and serve snacks and drinks, creating a friendly atmosphere from first visit to last spin.

You will follow clear standards, work night shifts including weekends, and support on-floor operations while maintaining safety, compliance, and a positive team spirit. Full training provided; hospitality/retail experience is helpful but not required.

Qualifications

• Hospitality/retail or leisure experience is helpful but not essential.
• Full training will be provided.
• Flexible to work night shifts and weekends.

Responsibilities

• Greet guests and ensure a welcoming atmosphere.
• Assist customers with play on gaming machines.
• Serve snacks and drinks and maintain venue cleanliness.
• Follow health & safety procedures and responsible gambling guidelines.
• Collaborate with team to deliver a consistent, high-quality service.

Job description

The Rank Group in Greater London is seeking a Team Member to welcome customers, assist on gaming machines, and serve snacks and drinks, creating a friendly atmosphere from first visit to last spin.

You will follow clear standards, work night shifts including weekends, and support on-floor operations while maintaining safety, compliance, and a positive team spirit. Full training provided; hospitality/retail experience is helpful but not required.