Night-Shift Guest Experience Champion

Mecca Bingo; Greater London; On-site; GBP 28,654,000 - 34,385,000; Full time

Benefits offered by this job

Competitive salary

Bonuses and incentives

Training provided

Job summary

Mecca Bingo is looking for team members to welcome guests at Mecca Dagenham, supporting play on machines, serving snacks and drinks, and helping create a great atmosphere from first visit to last spin.

You’ll follow clear standards, resolve issues when needed, and be flexible to night shifts and weekends to support extended venue hours. Training is provided to ensure excellent customer experiences.

Qualifications

• Customer-first attitude with great people skills.
• Team player energy—clear communication and willingness to learn on shift.
• Previous experience in hospitality, retail, leisure, or a similar environment is helpful but not essential—full training provided.

Responsibilities

• Guest experience: Welcome, support and engage customers so every visit feels enjoyable and seamless.
• Service delivery: Keep the venue clean, safe and well-presented; manage busy periods and ensure standards are kept at all times.
• Machine support: Help customers get started on gaming machines, troubleshoot basic issues, and promote responsible play.
• Safety & compliance: Follow all health & safety, licensing, and safer gambling procedures; confidently engage with customers and challenge where necessary.
• Team mindset: Work together across the floor to deliver a consistent, high-quality experience.

Skills

Customer focus

Team player

Communication

Job description

Mecca Bingo is looking for team members to welcome guests at Mecca Dagenham, supporting play on machines, serving snacks and drinks, and helping create a great atmosphere from first visit to last spin.

You’ll follow clear standards, resolve issues when needed, and be flexible to night shifts and weekends to support extended venue hours. Training is provided to ensure excellent customer experiences.